Show:
Policy
Personal Auto Policy
MD/MOI
Tasks
Systems
100
This is the first page of the policy
What is the Declarations Page?
100
Most Personal Auto Liability policies are sold with these, which are separate amounts for different types of liability (i.e., $100/$300/$50)
What are Split Limits?
100
This part of the car is often erroneously called a "trunk"
What is a Deck Lid?
100
This is when the Rapid Response Representative should check ISO
What is anytime there is a VIN available?
100
This policy management system allows you to confirm coverage, review notes and check policy history, and includes a gold key, blue arrow and purple car
What is ClaimsCentral?
200
These are three types of information found on the Declarations Page of the policy
What are the name of the insured, address of the insured, property insured, location and description of the property, the policy period, the amount of insurance coverage/limits of liability, applicable premiums and supplemental representations by the insured?
200
These two types of coverage are found in Part D of the Personal Auto Policy
What are Collision and Comprehensive (Other Than Collision)?
200
This is the most common frame found on cars and SUVs
What is a Unibody or Unitized Frame?
200
We are required to replace a car seat if it is in use at the time of a collision regardless of whether it is damaged or not in these two states
What are California and Illinios?
200
This system allows you to manage the appraisal process and review photos and estimates
What is CCC One?
300
These two coverages constitute a "package policy"
What are Property and Liability?
300
These three types of coverage are considered Comprehensive (Other Than Collision) coverage
What are Fire, Theft, Vandalism, Contact with a Bird or Animal, Breakage of Glass, Hail/Water/Flood, Missiles/Falling Objects, Riot/Civil Commotion, Windstorm, Explosion/Earthquake?
300
These are three of the preferred methods of inspection available to Esurance customers
What are E-Star, Staff/Field Appraisers, Photo Appraisal, Video Appraisal and Virtual Total Loss?
300
* Check to see if a renewal payment has been received * Ask if the insured plans on renewing the policy * Check if insured has purchased a new policy * Triage if new policy is effective on DOL These are steps to clear this type of coverage alert
What is Loss Within 30 Days of Policy Expiration/Cancellation?
300
This system is used to set up rental vehicles directly with Enterprise
What is ARMS?
400
This document, attached to the policy, modifies the original policy in some way
What is an Endorsement?
400
This covers bodily injury to an insured caused by the operator of an at-fault vehicle that does not have insurance coverage
What is Uninsured Motorists (UM) Coverage?
400
These parts are made available by the original equipment manufacturer of the vehicle and have been in use on another vehicle; they are the same year or newer than the vehicle involved in the loss
What are Like Kind & Quality (LKQ) parts?
400
These are three reasons why a claim will be closed without payment (CWP)
What are No Coverage, Claim Not Pursued, Duplicate Claim, Claim Below Deductible?
400
This is where all Homeowners policies are housed
What is MLP (Multi Line Policies)?
500
This doctrine states that any ambiguity in an insurance contract will be construed against the party who wrote the contract
What is the Doctrine of Adhesion?
500
Coverage is provided under this policy if you run into your own garage and damage it with your vehicle
What is Homeowners Insurance?
500
This is represented by the first character in the Vehicle identification Number (VIN)
What is the Country of Origin?
500
These are two steps (among others) the Rapid Response Representative should complete if the insured is at fault for the accident
What are First Contact, Set Liability, MOI, Pay Pilot, Completed Appraisal, Send Appropriate Letters, leave the claimant coverages open?
500
A completed appraisal task should be set for this amount of time
What is three business days?