Infinity Functions
Function key used to answer a call
What is F1?
Information received with an alert
What is the shopper's name, phone number, and the lat/long?
Call type selected when the caller needs Police, Fire, or Ambulance
What is '911 call/Transfer'?
To open the pending dispatch/MergeComm job
What is Click on the alert and hit "Enter" or "Resume"?
Non-emergency script
What is "I'm glad to hear there is no emergency. Thank you for being an InstaCart shopper. I will now disconnect the call"?
Call type that must be put through to a supervisor if they are available
What is 'Technical Difficulty'?
What is 'Connect PSAP'?
When the script checks for a cancel code
What is before calling the shopper and before dialing the PSAP?
Schedule testing and Call investigations
What are the 2 call types that prompt the AMS to change accounts