Define it
Process of establishing a harmonious and trusting relationship with others, which fosters open communication and mutual respect.
What is Rapport Building?
Paying close attention to what someone is saying, not just hearing their words, but understanding their emotions and thoughts.
Hint: Listening to understand.
What is active listening?
This is what you should do to show the client that you are fully focused on them and their words, without distractions.
What is be attentive?
This refers to the physical space between the staff and client, which can signal comfort or discomfort.
What is distance?
This historic building, located in downtown Houston, serves as the "headquarter" of the city of Houston and is a symbol of Houston’s political history.
What is Houston City Hall?
This body language includes eye contact, nodding, and matching emotions to demonstrate genuine interest.
What are non-verbal cues?
Recognize your own emotions to avoid bias and respond empathetically.
What is Acknowledge Your Feelings?
This type of question encourages clients to express more about their feelings, thoughts, or experiences beyond simple “yes” or “no” answers.
What is ask open-ended questions?
These include movements like nodding, hand motions, or even crossing arms, and they can convey messages without words.
What are gestures?
It consists of three building and is a key part of Houston's skyline and features a major complex of business and retail spaces like CBM Engineers in the heart of downtown.
What is Allen Center?
These types of questions start with "how," "where," and "what" and encourage detailed responses.
What are open-ended questions?
Trying to see the situation from the other person’s point of view, even if you don’t agree.
What is perspective-taking or taking perspective?
When you want to dive deeper into a client’s response to get more information or explore the topic further, you should use this type of question.
What is ask probing questions?
The way you stand or sit can communicate confidence, openness, or defensiveness. This is referred to as your...
What is posture?
Home to over 70,000 works of art, this landmark is one of the largest and most visited in the United States.
What is the Museum of Fine Arts?
What is building trust and respect?
Opening up and sharing your own thoughts, feelings, and experiences.
What is sharing?
This active listening technique involves restating the client’s message in your own words to confirm understanding.
What is paraphrase?
A smile can convey warmth, while a frown might indicate frustration. These are examples of communicating emotions through...
What are facial expressions?
This monument, located in La Porte, marks the site of the decisive battle for Texas independence and is one of the largest stone monuments in the world.
What is the San Jacinto Monument?
This skill includes self-awareness, self-regulation, empathy, motivation, and social skills crucial for rapport building.
What is emotional intelligence?
Asking others for their thoughts on how you’re interacting with them or how you’re understanding their feelings.
What is seeking feedback?
When something is unclear or ambiguous, a good strategy is to use this to ensure you fully understand their point.
What is request clarification?
These four emotions can be easily detected through facial expressions and are important for understanding how a client might be feeling.
Hint: These are known as the four primary emotions.
What are happy, angry, sad, and fear?
This annual event in Houston is one of the largest rodeos in the world, featuring rodeo competitions, concerts, and a carnival.
What is the Houston Rodeo?