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One facial gesture you can make to get people to like you is _________.
SMILE
True or False: Really listening to other people can be physically exhausting.
True
Real listening takes concentration, thinking, decision-making...all of those things can be physically tiring.
Using a person's _______ often is a good way to show you are interested in getting to know them, and that you are respectful of them.
_____________________ on cell phones has allowed us to take less of an interest in other people.
Social media, Doom scrolling, etc.
DAILY DOUBLE
According to Ronnie, when a person just dumps all of their problems and issues on you without you asking, and it just seems to never end, they are exhibiting _________________ ____________________.
Verbal Diarrhea
True or False: It takes more facial muscles to frown than it does to smile.
True
This means that it is physically easier to smile than to frown, so SMILE!
True or False: Being self-centered, and only caring about ourselves, usually makes us good listeners.
False
Self-centered people usual only think about themselves, so listening to and caring about others is usually difficult for them.
True or False: Most people have a hard time remembering a person's name after meeting them only one time.
True
Remembering someone's name usually involves us being around others and talking to them more than once.
One way to show in a NON VERBAL way that you are genuinely interested in people is ________.
Smile, Maintain eye contact, keep an open body posture, lean in towards them, etc.
One way to make people feel important is _______________ them even on small things like the clothes they're wearing, their eyeglasses, or something they do well.
Compliment
Name one thing that may keep a person from smiling.
Bad teeth, Shyness, Not feeling good, etc.
The Greek philosopher Epictetus once said, 'We have two ____ and one ______ so that we can listen twice as much as we speak.'
ears, mouth
True or False: If you forget someone's name, it is ok to admit it and just ask the person what his or her name is.
True
This is better than pretending you know their names but getting it wrong.
A 'non verbal' gesture that shows you are NOT interested in another person is?
Avoiding eye contact, Arms crossed, Head buried in your phone
The author of 'How to Win Friends and Influence People' is ___________
Dale Carnegie
True or False: Laughing along with smiling can make you even more likeable.
True
People like to be seen as funny and as having a good sense of humor, so laugh when it is appropriate.
True or False: A good listener will encourage others to talk about themselves
True
Good listeners do not dominate the conversation, but want others to speak about what interests them.
One skill for remembering a person's name is to try and say the person's name a minimum of ____ times in 30 seconds, while also trying to remember what their face looks like.
True
Saying a person's name frequently along with looking at his or her face makes the name/face connection better in your brain.
Becoming 'Genuinely interested in another person' means that you become _______________ about them and about their experiences.
Curious
Expressing the SAME attitude and intensity and seriousness of something back to another person is called ___________________.
Matching the Energy
Name a situation when it is NOT good to smile or laugh.
When something bad has happened to someone, when someone is being made fun or bullied, etc.
Listening is 'hearing to ____________.'
Understand
It shows a lack of respect, it shows that you just don't care, it shows that you may simply be using someone for something, etc.
False
Becoming interested in other people is actually easier with people who have different interests, tastes, experiences, etc.
Displaying the same behaviors, movements, tone of voice, etc. towards another person is called _________________.
Mirroring