rapport basics
what is rapport?
a relationship of mutual trust, respect, and understanding.
What is one way to demonstrate reliability?
Keeping promises or commitments.
What is active listening?
Fully focusing on the speaker and responding thoughtfully.
What is one common non-verbal cue that indicates interest?
Nodding
Name one way to establish expertise in a field.
Sharing knowledge or experiences.
Name one key element of building rapport.
active listening,
Name a quality that contributes to trustworthiness.
honesty
Name one effective questioning technique to enhance communication.
Open-ended questions.
How can eye contact affect communication?
It conveys attention and confidence.
What role does honesty play in credibility?
It builds trust and reinforces reliability.
true or false? rapport can be built instantly
False, often takes time and effort
How does vulnerability contribute to trust?
Sharing personal experiences can create a deeper connection.
How can summarizing aid in communication?
It confirms understanding and shows the speaker you’re engaged.
What does crossed arms typically signal?
Defensiveness or discomfort.
Why is transparency important in establishing credibility?
It fosters trust by providing clear and honest information.
what does empathy do when building rapport?
helps connect with others by understanding their feelings and perspectives.
What is the impact of consistency on trust?
Consistent behavior reinforces reliability and builds trust over time.
What does reflective listening involve?
Paraphrasing what the speaker has said to show understanding.
Describe the role of facial expressions in conveying emotions.
Facial expressions provide cues about feelings and reactions.
How does consistency in behavior enhance credibility?
It shows reliability and reinforces a trustworthy image.
when is building rapport very important?
In negotiations or client relationships.
Describe the relationship between trust and collaboration.
Higher trust leads to more effective collaboration and teamwork.
Explain the importance of clarity in communication.
Clear communication prevents misunderstandings and ensures messages are conveyed accurately.
How can posture influence the perception of credibility?
Open posture conveys confidence, while closed posture may suggest insecurity.
What impact does seeking feedback have on credibility?
It demonstrates a commitment to improvement and openness, which enhances trustworthiness.