Spring Into Action!
March Madness
Luck o’ the Irish
Areas of Focus
Rates & Beyond
100

Winter is over, and many people use this two-word phrase to describe a big seasonal clean-up of closets, garages, and even their email inboxes.

What is spring cleaning?

100

In both the men’s and women’s NCAA tournaments, the format is this type of bracket: once you lose, you’re out.

What is single-elimination?

100

This three‑leaf plant is the most famous symbol of St. Patrick’s Day, often worn on clothing or seen in décor everywhere.

What is a shamrock?

100

This was what the team collectively identified first as the most important focus area.

What is accountability? 

100

A tool/metrics that has been worked on this year by Rates Management.

What is the RMO Qualifying tool or Review Schedule Metrics?

200

This event, usually around March 19-21st in the Northern Hemisphere marks the official day of spring.

What is the spring equinox?

200

This two-word phrase refers to the last four teams remaining in the NCAA tournament, who meet in the host city for the semifinals and finals.

What is the Final Four?

200

According to tradition, not wearing green on St. Patrick’s Day leaves you vulnerable to this playful punishment.

What is being pinched?

200

During the RMO Action Planning Workshop, this quadrant held ideas that were high impact but low effort.

What is the “Quick Wins” quadrant?

200

During a recent team meeting, this Rate Analysis teammate went over how to use Copilot Agents.

Who is Arnold?

300

This popular spring sport involves diamonds, bases, and dugouts, and has teams “springing into action” at their training camps.

What is baseball (spring training)?

300

In March Madness, this “fairy tale” term describes a lower-seeded team that makes an unexpectedly deep run, knocking off favorites along the way.

What is a Cinderella (team/story)?

300

This traditional Irish dance form is known for rapid foot movements while the upper body stays mostly still.

What is Irish stepdance (or Riverdance)?

300

These are the three pillars the team explored during the RMO Action Planning Workshop, covering topics like team meetings, client growth, and workflow improvements.

What are People, Revenue, and Operations?

300

This cheekily named application will be the new bill search application possibly replacing Avi.

What is COSMO?

400

For many kids, “spring into action” means hunting for these colorful treasures hidden in yards and parks, often made of plastic or hard-boiled eggs.

What are Easter eggs?

400

This men’s college basketball program holds the record for the most NCAA Tournament championships, thanks largely to its dominant run under coach John Wooden.

What is UCLA?

400

This nickname for Ireland refers to its lush landscape and vibrant greenery.

What is the Emerald Isle?

400

Ben’s matrix called this set of enhancements a “big project”, highest on both effort and impact, making it the heaviest lift but also potentially the most transformative for how the RMO team works.

What are RMO tool updates?

400

These two project were recently completed by Tracy and Bao for Verizon Wireless.

What is the unmetered accounts and PEPCO review?

500

In Washington D.C. and other cities, crowds flock to see these pink and white blossoms that only last for a short time.

What are cherry blossoms?

500

This women’s program holds the record for the most NCAA Tournament championships, led by head coach Geno Auriemma.

What is UConn (the University of Connecticut)?

500

Legend has it that St. Patrick is credited with driving these creatures out of Ireland—though historians say they probably weren’t there to begin with.

What are snakes?

500

Andy refers to this uplifting concept often, a phrase also echoed during the RMO Workshop when discussing team morale and positive influence.

What is “Spread the Joy”?

500

This three letter report was part of a recent team shoutout where Nancy thanked Tracy for her assistance. 

What is an IDR (Invoice Detail Report)?