Problems with Windows
What window frame material will often rot?
What is WOOD?
The time commitment needed from our customers for our Design Consultants in the home.
What is 60-90 mins?
What are the two components in the Fibrex Material?
What is- 60% Thermoplastics and 40% Wood Fiber?
What is the goal HpD for an ISC agent.
What is 1.7?
What rebuttals could you use for " I am not Interested"
What is .......
If this is a fairly recent new lead:
If you don’t mind me asking, what happened between _____ and now to make you not interested anymore? Did something change?
Are you still in the process of gathering information, and comparing quotes?
That’s a smart move. Most of the homeowners we meet with also gather multiple quotes before deciding on which company to use. We would love to get some information in your hands and give you a quote as well. That way you can compare them all and make the best decision for your home. With your permission, I’d love to send a Project Specialist out for a free consultation and they can give you a price right then and there, how does that sound?
This type of window frame material will expand in the heat and contract in the cold.
What is VINYL?
What do you do when the customer states that they are the only one that live there?
What is- verified they are the SHO( SOLE HOME OWNER)?
The State where all Andersen windows are manufactured.
What is Minnesota?
What is the goal or attempts per hour?
what is 30 ?
If a Home owner states that the OTHER home owner/decisions maker will not be present, what would you proceed with to rebuttal?
What is- Based on past customer feedback, we have found that in order to make sure all options and solutions are explored and to save the most time for you, we can meet with anyone who might have input, suggestions or questions about the project in our first meeting. However- please understand- it’s certainly not a necessity - which would you prefer?”
A cloudiness in between two windows panes most commonly found in vinyl windows.
What is SEAL FAILURE?
When someone calls in requesting a repair or service, how do we proceed with the call?
What is- see if they have been a cx with us before if not then we gather their info and transfer to the right person, or assist them with or best effort.
The year Andersen Corporation was founded.
What is 1903?
What metrics effect the demo rate?
What are NOT COVERED, NO DEMOS?
What rebuttal should we use when it comes to a customers wanting a price now?
Apologizes and then insert- The price of our windows depend on a lot of different factors. The make, model, and color you choose as well as the number of windows and the sizes of those windows along with the composition and condition of your window frames because that will also affect the installation requirements and the price.
The only people here with access to pricing information are the Project Specialists. Without actually seeing and analyzing your specific situation with your windows - which would involve taking measurements, and showing you all of the hardware, colors, grids, frames, and installation types to choose from, they would not be able to build you an accurate quote.
These windows are the least energy efficient because of the high thermal conductivity .
What are ALUMINUM WINDOWS?
Privacy statement ( Verbatim)
What is- We are sensitive to your privacy. Typically we need to contact you by phone or email about getting you a price quote or to inform you of things like products, warranties, services or sales. We want to make sure we have your permission to call you at the number YOU GIVE US?
What State did Andersen started in?
What is Wisconsin? ( they moved over the river to Minnesota)
What is this month Appointment goal and hoe many do we need to issue per day ?
What was Last month?
What is 667 and 27 ? What is 700?
60/90 mins Break down
It takes about 20-30 minutes to choose all of your options, 20-30 minutes will be to measure your windows and assess them for damage, and the 20-30 minutes will be to answer all of your questions and formulate a price. Based on the amount of windows and any questions you may have for our specialist, it could end up being shorter or longer.
Red Flags Windows/Doors. ( name at least 3)
-Skylights
-Anything that's more than 90 degree angle windows ( Slanted)
-Hopper
-Non stationary Octagon windows
-Hobbit Doors ( curve doors)
- Just Storm doors
-Garage ( over hang) doors
-Windows with blinds
What is the verbatim script for the "SELLING THE APPOINTMENT"?(value of the visit)
I’m glad that we connected today – this sounds like a project we can help you with. Let me explain what we will do when we come out:
• Our design consultant will need to measure and inspect your windows/patio doors first to make sure we can help
• If we can be of assistance, we’ll show you samples of our products, help you design the windows/doors and answer any questions you might have.
• Our ultimate goal is to leave you with a price on the product and installation which is good for one full year. Does that sound helpful?
What is RENEWAL BY ANDERSEN .
What is our goal for Set Rate?
What is 40%?
Basements and Garage rebuttals? ( list the necessary questions)
- Is it a heated or non heated space?
-Ask what type of windows they are?
-Ask if it is on concrete or dry way?
What is - THE ROMANS?