Window Anatomy
Part of the window that slides up and down
What is a sash?
The abbreviation NCA
This is the Wichita service manager
Who is Wes Race?
These people must be CC'd on all NCAs and Service Requests
Who are Dedra and Chauncey?
This is the outer most part of the side of the window frame
What is casing?
Top most outer part of the window
What is the window head?
The amount of time we give to call NCAs
What is 3-5 business days?
This person is responsible for service requests in Columbus
Who is Carrigen Thomas?
These people come to us with interest in replacing windows and doors
Who are leads?
Our custom material, Fibrex, is composed of these two materials
What are wood and vinyl?
Top part of the window sash
What is the top rail?
This person is the Omaha sales manager
Who is Jim Brummel?
Service emails must be sent to both of these people in Topeka
Who are Wes Race and Dwayne Roeder?
These appointments are scheduled face to face
What are showroom appointments?
These are products we can put blinds in
What are hinged and gliding patio doors?
Glass in a window
What is a window pane?
This is important when sending up a 2nd NCA request
What is marking "High Importance?"
This is important to include on Service Request emails
What is the date of sale?
This window moves up and down and both sashes can be opened
What is a double hung window?
The stipulations for mobile/modular homes in all KS territories
What are 2x4 construction, permanent foundation, and owning the land the home is on?
This is the outer most part of the window sash
What is the stile?
This is the last step in the NCA process
What is leaving a note in Enabled?
This is the amount of time we give service managers to reach out to customers
What is 2-3 weeks?
We cannot do any cutting on this home material
What is brick?
Watch out for this building material on sunrooms
What is aluminum?