Show:
On The Phones
Miscellaneous
Electronic Services
Lending
CYA
100
Do we offer small business loans?
What is No.
100
Within how many minutes of your scheduled start time should you clock in?
What is 7 minutes.
100
Members can make VISA payments either on HB or on www.ezcardinfo.com. What method is easier for tellers to recognize that a VISA payment was made?
What is HB.
100
What are insurance requirements on collaterized loans?
What is 1000/1000 deductible and RBCU listed as lienholder.
100
How do we now what actions to take after a robbery?
What is Use the Robbery Folder
200
And owner on a joint account wants to remove the other owner. Can this be done by one person?
What is No. All owners must be present.
200
What is the minimum balance in a Money Market Account
What is $2,500
200
What is the typical time frame in which a BP item is received by the merchant?
What is 3-5 business days.
200
To whom and what fax number should dec pages be sent to?
What is Kathy at 697-1934
200
What is the signal to show that you have been robbed
What is Put your hand in the air while you are calling 911.
300
What are the identification requirements for a new account?
What is 2 forms of valid gov't photo ID with current address.
300
Describe a 76 Back on Track Checking account.
What is A Debit Card only account, ATM deposit privileges are revoked. No ACH or SD. $10 monthly fee.
300
A new HB user can't get past the enrollment process. Where is he likely getting stuck?
What is Data Verification.
300
What is an indirect loan?
What is A loan that is processed at a dealership without th member every stepping foot in the CU.
300
Why do we not talk to each other after a robbery?
What is to keep info accurate.
400
What types of cards can we run a cash advance on?
What is VISA and MasterCard.
400
Can ACH debits come out of a savings account?
What is no
400
RBCU will automatically debit a checking account at another FI to make a loan payment at RBCU, what is this service called?
What is ACH Origination
400
Does RBCU do Home Equity Loans?
What is yes, up to 15 years.
400
What are all human, making a mistake is fine as long as it is used as an: ___________ _____________.
What is learning opportunity.
500
Are night drop deposits poster prior to posting processing files?
What is No.
500
What are the limits for ATM Cash Withdrawal and POS transactions?
What is $310/$1000
500
How much does RBCU charge for Bill Pay?
What is NOTHING
500
A member wants to apply for a loan online. What should they go to apply?
What is log into their HB account.
500
List the two reasons no one is to speak to media after a robbery.
What is Prevent copycat burglars and allow PD to strategically release information to public.