DOC
A device has to be offline and show no activity for this long for a New Home Owner in order to refurbish.
What is 60 days?
This type of verification is needed to give out an OTP code.
What is Primary verification?
The aux you should be in to receive chats.
What is available?
This is sent to the original email and the new email after processing the email cahnge.
What are 2 separate emails?
What is within the first 50 minutes?
One of the only scenarios that we would escalate.
What is DOC deceased, and either want to retain videos or need access to the account?
The neighbor has a device or devices on their account that they no longer have physical possession of, this can be done.
What is, the device can be removed from the account (Refurbished)?
This can be used independently of the RC3/Kustomer to avoid missing chats.
What is the pop-out window?
Karen is calling in to do an email change. The email is owned by her husband. This is handled in this manner.
What is deny the change? a to b
This information needs to be gathered and posted in email_safelist room.
What is the following:
This is where you can check if the retailer in question is authorized or not.
What is the Price Matching Article?
DOC article, under retailer purchase
We must use this shortcut as it will tag the ticket so that the PII data can be removed from the ticket once it is complete.
What is the doc_documentation_received tag?
This is the duration of After Chat Aux.
What is 30 seconds
This specific department may reach out on occasion to request an email change where a neighbor is deceased.
What is the Neighbor Advocates team?
If you see this status in Milo, Access agents can not cancel it.
What is Sent to NetSuite?
This DOC scenario requires one-offing devices if any of these keywords or prefixes are used: “ex-husband”, “ex-wife”, “ex-spouse”, “separated”, etc.
What is a Domestic Dispute scenario?
Door Ding, Motion Event, Mac ID, Serial Number, Drivers License.
What are the options we have to validate in order to give an OTP code?
This Aux should only be used in special cases approved by Access Leadership.
What is Special Tasks?
This is an invalid email change that is seen in abundance.
What is a person A to person b email change?
This platform is used to check the path of emails that Ring sends.
What is sendgrid?
These devices require special attention.
What is Ring Alarm, Chime/Chime Pro, Smart Lighting Bridge?
"How to Generate Your Ring Verification Code"
“Please Call Customer Support to Generate Your Verification Code” email subject headings.
What is, email subject lines we look for that give away that this is an OTP ticket?
This tag should be added to every L1/Agent's ticket you chat with.
What is the access_assisted tag?
This type of account must be unlinked before proceeding.
What is Amazon Linked?
If emails are being blocked or bounced, this needs to be done in order to get their email whitelisted.
What is get their written permission through email? with a "yes"