C.E.M
The first step in the customer emgagement model
What is Welcome
List the carrier we have carrier offers for
What is AT&T, Verizon, T-mobile, and Sprint
How do you sign up for the Apple Card ?
IOS or Website
True or False?
Sign posting gives a chat direction and let’s you guide the chat
True
Who likes the Rams?
Royce!
Last step in the customer engagement model
What is explain next steps
This carrier offers a $150 dollar MasterCard gift card to customers trading in a phone and purchasing a new one
What is T-mobile
True or False: Apple Card has 3% interest when financing a phone.
False: 3% Cash back, 0% interest.
When signposting, what steps would this happen in following the CEM
What is Welcome or Listening
As far as the leads, who can draw?
That guy Tony!
This part of the engagement model deals with showing empathy. This is also were you acknowledge, assure , and align.
What is listening
What two carriers are allowing special financing with Apple
Who are Verizon and AT&T
What are you the percentages of cash back and how do I receive the money ?
2% Apple Pay anywhere
3% Apple and selected retailers.
Fill in the missing Word
It is best to _____ with the customer to show you are listening
What is Align
Who has the most pairs of shoes?
How SWAY!!!!!
In what step of the engagement model do you offer to build a bag
What is close
What device has to be purchased to receive the $30 dollar instant discount
What is the iPhone 12 and 12 mini
True or False
With signposting we never ask for permission
False
Who has a new home gym ?
The one and only Reina!
Why is the last step to the CEM so important?
The last step of the CEM explains last steps, sets proper expectation, and sets customers up for success beyond the chat or phone call.
How long does it take for T-mobile customers to receive the $150 MasterCard
What is within 2 weeks of trade in completion
Can you split tender, use ACMI and a different form of payment?
Not on the Apple website but in store you can. Down payment is accepted in store.
Complete the sentence
In a signpost, the major benefit is that it lets the customer know ____.
How you can/ going to help them today
Leads and their home stores
Tony - Tice's Corner
Sway - Aventura
Royce - Promenade Temecula