Manage Hourly Hiring Requisition
Resolve Duplicate Management
Manage Incomplete Contingency
General RCS Info
Manage Automation Fallout
100

Is it ok to link job requisition to an evergreen and post it? 

No

100

What happens after candidate profiles are merged?

one candidate profile will become the primary source of information and the other candidate profile will become unavailable to view or search in Workday.

100

If a candidate has two applications, in one requisition and both are in contingency and the other in additional contingencies, which application would you select?

Additional contingencies as it is further in the process.

Select the application in which the candidate is further along in the candidacy process

100

SPARK Notes

People Services Associates must use the “Comments and Work Notes” tab / section of the case to document any details, important information and resolution steps to resolve the case.

 

100

Note: Unofficial letters are acceptable as long as they have all required information.

Required Documents to be attached to candidate Workday profile

200

If requisition in the case is (Closed) or (Filled), is unposted, there are no active candidates and there is no action required in Workday, how do you close SN case? 

Incomplete

200

 Hire date is within the next 60 days…

Move Candidate to Contingency

200

Verification in eScreen/Porter are required to validate the results

Primary Outcomes of “Manage Incomplete Contingencies” Moving Eligible Candidates Forward “Ready for Hire”

200

All communications sent will need to be in English and French

CANADA ONLY

200

Note: A student can study part-time only

If they are in the last semester of study program, or during the summer semester.   

300

What is used to confirm that the Job Profile should or should not be attached to an Evergreen

JPM ( Job Profile Matrix)

300

The data matches and it is determined that the candidate is an internal Workday associate who applied externally and on LOA

Reassign the case to a workflow

300

Do NOT move the candidate forward to Contingency.

Candidate is in the Evergreen requisition

300

Used to review history of workday transactions

Audit Trail

300

Candidate’s legal name in workday must match name on permit.

Legal name Requirements

400

How does a Site Managed location differ from a Self Schedule location? 

Site Manage : No Candidate Movement 

Self Schedule: People Services or Store can assist with candidate movement

400

If HRDW reflects "N" as the rehire indicator

Proceed to resolve the duplicate profiles and move the candidate forward to the Contingency stage. Workday will auto disposition the candidate.    

400

Scenario Not Outlined in KB

Reach Out to Workflow or Supervisor Before Moving Forward. 

400

Should not be entered on HR Cases in unencrypted fields

Highly Sensitive Data ( PII)

400
  • No class schedule is required

Pilot or Aviation School

500

A request to create a Field Hourly or Logistics Hiring Requisition is made outside of a Workday/integration generated ServiceNow case

Scenario E: Non-Routine/Exception Initiation

500
  • Review the Source Lock Expiry Date

Scenario D: IDC Population

500

The candidate has verified legal name on the FCRA but First Advantage has found that the legal name does not match federal records for the DOB/SSN

Conduct outreach to the candidate to notify them that their legal name will need to be updated in Workday to move forward.

500

How Many HR Services Are in RCS Audit Scope?

MAF,MHHR,MIC, POOR, ROOR, RC, RDM, SMC

500
  • An Exception Code or Inconclusive will be listed in the ServiceNow case

This will be an indicator that a child case must be created with the Manage Automation Fallout case.