Service Now
True or False: You are able to write up a report for theft where merchandise is not recovered?
True
What store numbers are in our zone?
Bonus - What store # is the franchise in our zone that has an APR?
1517, 1523, 1526, 1555, 1557, 1558, 1559, 1561
Bonus (7155)
True or False: You are allowed to remove shoplifters/ potential shoplifters from the store
False
As a district what department did we recover the most merchandise from YTD?
Cosmetics
What should you do if a shoplifter becomes violent?
Disengage and call police
How many stores are under the Loblaw umbrella in Canada?
a) 1,334
b) 2,455
c) 1,830
d) 2,880
b) 2,455
True or False: you should search a suspect or their belongings should you suspect they still have product on their person?
False
What are 2 attachments should you add when you fill out your Service Now reports ONLINE?
A picture of the stolen merchandise & A scanned copy of the training receipt
What are the initial steps (name 3) when you see a colleague commit theft?
Contact DAPM, secure all evidence, and write out APR surveillance notes
When do you send out next period’s APR schedule? Who do we send it to? Who do you need to speak to before sending out?
Monday of the 3rd week, Jasleen, Amninder and myself, Manager
What is this P13 AP and Risk awareness topic?
Holiday Reminders: CRA, gift card phone scams, lock it or lose it, personal belongings etc
If a law enforcement agent is requesting CCTV footage not related to an arrest, what is the proper procedure
Call DAPM, fill out Law Enforcement Disclosure Form, send form to DAPM for approval
When do Service Now reports have to be submitted?
Same day or first thing the next day
List the only 4 reasons for issuing a Trespass Notice
1) Repeat offender
2) Police recommended
3) over $1,000
4) Violent offender
What classification/button do you NOT hit on Purcheck/Gatekeeper? If gatekeeper is not locking up carts or triggering events, what steps do you need to follow?
Confirmed pushout, notify DAPM and tell store to log issue on officetrax.
What departments are most likely to have a slip and fall? LIST 3. Bonus(question 200): What produce item is the most slipped on?
Front end, produce, and dairy. Bonus: Grapes.
True or False: If Police arrest a suspect in store during a theft in progress call this counts towards a case?
True
What is considered an accomplice? How do we classify on service now?
Knowingly assisting primary subject. Accomplice dollar is $0.
When approaching a shop theft suspect, name at least 5 key things you need to follow.
Maintain a safe distance from any suspect (6’ for safety).
Always give suspects a way out – don’t block their means to exit the store.
Position yourself to be able to quickly exit the situation if needed.
Be aware of your surroundings during any approach – who is waiting outside? Are they alone?
Clearly identify yourself (must show your Loblaw ID) so suspects and witnesses know you work for the business.
APR must notify suspect they’re stopping that they are under arrest when stopping them
All suspects in custody must be turned over to Police and we don’t have the option to release them on our own
All arrests, no matter the value must also be called in to Police
New Apprehension Policy to be released soon – this will require all APRs to complete all apprehension reports and SNOW entries same day. Let’s get them on that process now.
What are the names of all store managers in our zone?
Bonus - what is the DMs name?
Carlo, Chevy, Ken, Joe, Alan, Kenny, Janna, Justin
Bonus - Sid
What should you do if you see a spill on the ground while floor walking?
A manager's vehicle was broken into in the parking lot and they want to see the CCTV footage. Are you allowed to show them?
Bonus - What is the proper procedure for them to view the CCTV?
No