Tasks/Notes
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What is the default for Race?
White
What is the process for when you receive an application to be worked but find that it is a PDF of a Commonhelp application?
Notify a supervisor, do not input it into RDE
What do you do if a renewal button is not available?
Process the renewal as a new application
True or False: We still need to input an application into RDE if the signature is missing on the document
False
What part of the note template must be removed when adding notes into VaCMS?
Task#
What is the default for ethnicity?
Unknown
What tab houses all of the household member's demographic information?
People tab
Where do you go to locate the renewal button?
RDE > Search Case, enter the case # on the paper renewal, click on the case that loads. It will be located at the top of the screen
Who would normally submit an Appendix D and what kind of information does it provide?
Who: ABD applicant
What: disability status, resources, and other incomes that may not be captured on a normal application./
What should be in your action line when you do a new application?
Action: Register New App, Entered RDE, Uploaded to DMIS by Correspondence Center. FIPS 900
Someone is not a US citizen and you need their date of entry. This is not on the paper application. What do you put?
Enter date application was stamped (Per PVV Doc 2823 Task 5)
You go to step 4 of the paper app and see that there are names listed next to Medicaid. Where does this go on RDE?
Current/past/pending asssitance
True or False: You found that there is a renewal already on file for the case. You do not need to input the paper renewal.
False - per PVV Doc 2824 Task 2 - Note: Even if the renewal is on file, you will still need to enter in the renewal.
What information does an Appendix C capture?
If someone wants to add an authorized representative
What is the note template?
T#:
Case# (if found):
Pending App/Renewal T#: (If found)
Task#: note
Agency: CoverVA-DPU-RDE
Action: Register New App OR Register Renewal App, Entered RDE, Uploaded to DMIS by Correspondence Center. FIPS 900
Additional Info: Add Any information noted as missing during the application.
ABD Referral: Enter N/A or the name of ABD applicant applying
Application Submitted Date:
Escalation needed: Yes/No
You need to input the relationship between Person 2 and Person 3. What do you do since this information is not available on the paper application?
Select "is unknown of" and notate
When do you fill out the completing application section on the start tab?
When someone signed the application that is not part of the household (i.e. Appendix C lists Jane Doe as an AR and Jane Doe signed the application)
What are some indicators that you have received a renewal?
Queue you are in/task name
The application that pops up has a case # and says its time to renew
Someone completed an Appendix A. Where does that information go on the RDE application?
It will go in the notes only as this is only insurance they are offered, not insurance they currently have
What should additional information include?
Anything that is on the paper application that could not be inputted in RDE
Anything you defaulted
If a spouse files taxes jointly
Other insurance listed
What duties do you select for someone who is listed on an Appendix C form?
All of them
Provide 3 reasons why an OBC would be needed for a new application.
Missing address
Missing a first and/or last name, gender, or DOB for any person
Minimum income information is missing
What is the difference between a renewal and new application?
A renewal is for someone who already has coverage and needs to extend it for the next year. This is more confirming information already on file.
A new application is normally for someone who does not already have coverage but wants to see if they can get it. This is providing all new information.
You receive an application but it is in a different language and you can't read it. What is the process you follow?
PVV Doc 2849:
Escalate your task to the designated supervisor.
Complete the following fields in the task details.
Task Notes:
T#:
Agency: DPU
Action: Escalated to supervisor for translation.
Document Uploaded in DMIS: Document uploaded by Correspondence Center. FIPS 900.
Additional Info:
ABD Referral: N/A
Claims Disability: N/A
Status: Select Escalated.
Action Taken: Escalated to Supervisor.
Reason For Escalation: Supervisor Review.