Reading Accounts
Where do we add instructions for the driver and what is the turnaround time for it to be updated?
Under Client Driving Directions with a 24-hour turnaround time
If you change the address on the main page, where else would you go to change the address as well?
Click edit under recent deliveries and update the address on each scheduled delivery.
When placing a hold what are the 2 areas that you add information?
Hold code id and hold notes
When doing box choice selection which date would you select?
Box Choice is selected the Sunday prior to the delivery
If you were a Superhero what would your name be?
??????
What are the 4 forms of verification needed to assess an account?
Name, Phone, Address, and DOB.
How many meals has to be damaged in order to process a redelivery?
3 or more
What type of accounts do we never place on hold?
Post Discharge
What are the 3 types of meal plans
Rotation, All Frozen, and Frozen and Shelf
What Disney Movie is the Song "Let it Go' from?
FROZEN
What is one of the main things you should look at once your in a client's account?
Grey box
If a client calls in and requested a time frame for a delivery, what would we offer the client?
If it's a FedEx (3rd party) delivery time frame is 8AM to 8PM and GA driver 8AM and 5PM and offer GA Tracking.
How many days notice is needed to cancel a FedEx delivery?
we require 3-day notice
When a client meal plan is set to 'ROTATION" what does that mean?
Clients cannot choose a box choice selection. Client will receive what is available for that week's delivery.
Who played the role of Jack Dawson in the movie "Titanic"?
Leonardo DiCaprio
What are at least 3 things you should check when you first access an account?
Grey box, Meal Plan, Standing order (if applicable), Recent delivery, and Notes.
Who do you reach out to if the GA Driver came to the home and a customer complained, for example wrong meals delivered, wrong number of meals delivered, or even a driver complaint?
Reach out to FSR supervisor
What form is used to cancel a pending delivery?
Revise form
How much notice is required before making meal changes for a 3rd party (FedEx) route and a GA route?
Meal changes must be made 2 weeks in advance for our GA driver Routes and 3-4 days in advance for FedEx.
What does VPN stand for in the context of secure internet connections?
Virtual Private Network
Can you update an active client's address, if it's not stated in the gray?
NO
What are the 4 States that we are not allowed to schedule a Saturday FedEx/ 3rd party delivery for?
Texas, Arizona, Oregon, and Idaho
When an active client calls to cancel an account what hold status is used?
Retention hold
Name 3 or more Specialty boxes that we offer?
MTM, Pantry, Asian, Veggie, Latin, Breakfast, Kosher, Pureed, Shake
Brief Synopsis of what knowledge you will be taking away from this weeks refreshers and debriefs.
????? no wrong answer ??????