Student Situations
You are importing applications in the queue, and come across a student who already has an application on file for the current term. What do you do?
Check NAE to confirm updated contact information, add new student letter to PREM application note (if new information is included).
Can students complete their Enrollment Appointment with the Readmissions team if they are not clinically compliant?
Yes. Though previously we were ensuring compliance before Enrollment, students may now enroll with our team - but they must be compliant in order to register for courses with Advising.
Walk me through the process of importing an application.
*Pull from Queue
*Review account / previous PREM notes or SHAP applications on file
*Double check NAE for contact info updates
*Import Application in SHAP page
*Make PREM note
"I was denied Readmission and would like to discuss this decision with someone, who can help me?"
How should we respond?
Direct the student to their Program Administrator.
What is a Readmission walk-in appointment?
Additional support for students to schedule with our team and ask any questions about their process.
A student has sent in their transcript to be reviewed for transfer credits.
What do you do with their transcript?
What should you do next?
Upload transcript to OnBase
Submit transfer credit review via OnBase workflow.
Document in PREM.
Now that we have transitioned to Regent, what are the two ways you will be able to check to see if a student has financial aid on file?
Student Snapshot
Readmission Progression Report (when updated)
For now - asking for support from the team to check for these until the report / snapshot are updated and ready
Walk me through the process of uploading a student's transcript.
*Download transcript
*Upload to OnBase - fill out all necessary information
*Document in PREM that transcript was received & uploaded
"Good morning! I am not sure if I am eligible for financial aid, so I would like some information on Private loans. What do I need to do?"
Confirm with the student if they will be applying for federal aid, or declining.
Direct them to their local financial aid department to discuss private loan options.
During the Enrollment period, what daily email will you send to students?
Pre-EA Email Reminder
A student is currently in Applied status for the San Antonio campus. They send an email that they would like to request transfer to the Dallas campus.
What do you do?
Submit a program/campus change transfer request via the OnBase workflow.
Document the transfer request in PREM.
You are importing online applications after the July 19th deadline for FA1.
What is the next available start term for RN to BSN?
What is the next available start term for MSN/DNP?
RN to BSN - FA2 / Oct. 28th
MSN - SP1 / Jan. 6th
Walk me through the process of sending a transfer credit review.
*Pull up New Form in OB
*Complete info in review, include name of college transcripts received from - Save at the bottom to submit
*Document transfer credit review sent in PREM
*TRICK QUESTION ALERT*
A student emails us today and says:
"Hello! I submitted an application yesterday for the Fall term, can I please get an update?"
How should we respond?
Clarify the upcoming start date to the student with the correct term, provide application update.
Discuss the differences between the 3 Year BSN program, and the RN to BSN program.
3 Year BSN - is a ground program / no nursing license required
RN to BSN - is an online program / RN license required
A student is frustrated because they sent in their transcripts, but their transfer credits are not showing in their portal.
What do we check to determine what is happening with this student?
What could be the reason the student's credits are not showing?
Check OnBase "Document Retrieval" to ensure we have received the student's transcript. If yes, check to ensure transfer credit review has been sent to Academic Records.
The students credits may not be showing because:
Their transfer credit review is not yet complete
Their credits were not accepted for transfer
(Short discussion involving transcripts not in OB - Unmatched/Contact Admissions)
You are unable to find a student's email in Snapshot. What else can you check?
Search by phone number, first / last name, or DOB (if info is available). You may also respond to the student and ask for clarifying information to locate account if necessary.
Walk me through the process of sending a campus/program transfer request.
*Pull up new form in OB
*Fill out information for student (remember to check Readmission check box)
*Document transfer request in PREM
"Hello, the PIN for my background check is not working, what do I do?"
How would you respond to this student?
Direct them to the academic advising team (specifically, Bre Morelos)
Discuss how you'd like your day to be structured, including emails, calls, applications, etc.
*Free answer!*
We do not have a 'conditionally accepted' status - this means the student is approved but if they are unsuccessful in their courses, they will be dismissed - we cannot guarantee they will be readmitted after dismissal.
A student is applying for the October term, but they will be away on military duties beginning on July 21st, until the second week of August. The student is asking if this will impact their Readmission.
What information can we provide them to help ensure this will not impact their process?
Let them know they will need to submit their FAFSA as soon as possible so it may process while they are gone, or inform our team if they will be declining aid.
Let the student know the Enrollment deadline (Sept. 13th), and that all steps must be completed by this date in order to move forward.
Walk me through the process of checking a Transfer Credit Review / Campus/Program Transfer request for updates.
*Pull from Doc Retrieval in OB
*Review results
*TRICK QUESTION ALERT*
"Hello! I have applied for the VN Day program with the San Antonio campus, but I am moving and would like to switch to the VN program with the Wichita campus. What are my next steps?"
How would you respond to this student?
Let the student know that the VN program is not offered at the Wichita campus - if they do not have a VN license, they could request transfer to the ADN 2 Year program.
What is your favorite part about this position so far?
What is your least favorite?
Is there any additional support needed to feel confident in your role? If so, explain. :)
Please discuss any areas you would currently like to have further training or a deeper understanding.
Even though this has been a whole new world for you, you are doing great! You are always diligent with checking student accounts, and are not afraid to ask questions when things get confusing. Please keep this up! You have been an amazing addition to our team, and we are so glad you are here!