Student Situations
If a student was approved today to return to Galen, what would their status be in SHAP?
Accepted Incomplete - Reentry
What is a Readmission student?
Any student who is returning to Galen after a break in service.
Where do you look to see if a student is in accepted status?
SHAP
You are sent an email that a student (in Applied status) wants to decline financial aid. What do you do? (List your steps)
-Respond to the email
-Notate email in PREM
-Add additional PREM note with GC/RA/RA to state they are declining aid
What should be the first thing you do every day?
Check personal email
If a student is asking to defer their start date to a future term, what are their steps?
Notify Readmissions team of cancellation / Reapply during application window for selected term
Where do you go to see if a student is clinically compliant?
Advising Roster (Fall 2024 Roster)
Where can you look to see if a student has funding on file?
OnBase Estimator Queue
You are sent an email that a student (in Accepted status) wants to decline financial aid. What do you do? (List your steps)
-Respond to email
-Notate email in PREM
-Add student to Packaged but Incomplete tab of Readmission spreadsheet, with note they will be declining aid
In what order should emails be completed?
Start at the bottom / oldest to newest
If a student is approved to transfer to a program they have never attended, what department do they work with?
General Admissions / Enrollment
How do we know if a student is declining federal aid?
The student informs us / there is documentation in PREM.
What Colleague page is used to view the different emails or phone numbers a student has on file?
NAE
A student email says "I left Galen a few years ago and I'd like to return to continue the Bridge program." How do you respond?
Provide the student information on how to apply & send the Steps to Getting Restarted Checklist
When should you timestamp a PREM note?
When the author is RA
A student failed Microbiology with Galen, then passed it with another institution during their break in service. Can this be accepted as a transfer credit?
No. Students cannot transfer in courses they have previously attempted with Galen.
What are the 6 Readmission statuses a student could be in?
Applied Reentry / Accepted Incomplete / Accepted Complete / Cancelled / Denied / Moved to Student
What system can we use to look up a student if we cannot find them in Colleague?
Student Snapshot
You receive an email from a student that says "I will be using VA funding to cover my courses. What do I need to do for this to be finalized?" What two steps can we tell the student to take?
-Contact Campus VA representative
-Complete Benefits Certification Request Form in Self-Service Portal
Where can you find the Galen email header?
ERC - Employee Resources - Communications/Marketing
A student is returning to Galen for the first time in over five years, and their science courses have expired. What two options do they have?
-Retake the courses
-Take the TEAs Science exam to show proficiency
Where can a student see if they have a hold on their account, or if Financial Aid requests documents?
Financial Aid Home page - Self-Service portal
Where can you view student applications that have not yet been imported?
OnBase --> Open Workflow --> GAL - Readmission Lifecycle --> Readmission Review
A student email says "What do I still need to schedule an Enrollment Appointment?" List the five things we must check for to determine if they are ready to schedule.
Funding / Account Holds / Clinical Compliance / Transcript Evaluation / Pending TEAs test
If you have a question about a student situation - who is your first point of contact for assistance, and how do you contact them?
Meeeeee / Zoom!