Airport Codes
The airport code for Chattogram
What is CGP?
This Service comprises visa services, meet-and-assist services, fast-track check-in and boarding, hassle-free immigration, quick luggage collection and porterage.
What is Hala Service
The process of making judgments about a person, an organization or a situation
What is perception
This specifies, in details, the services which are provided to the customer airlines. It also lays down certain legal aspects, such as duration, termination, standards and liability.
What is the Ground Handling Agreement
The PNL is a list used for check-in and giving the following information for a particular flight such as all passenger names, information on groups, in and Outbound Connections, Seat Request, SSR codes. PNL is an acronym that stands for:
What is Passenger Name List
The airport code for Kannur International Airport, serving Kannur and surrounding regions in Kerala, India
What is CNN?
The minimum turnaround time for narrow body flights
What is 60 minutes
This details all the points of contact that a service provider would have with a customer.
What is Customer Touchpoints
This ensures that the Ground Handling Agent or GHA is performing the operational duties in accordance with airline standards.
What is Service Level Agreement
This off-site check-in means the passenger is accepted at an off-airport location which is called?
This is currently applicable for Air Arabia Flights only
What is City Check-in.
The airport code for Mangalore International Airport (serving Mangalore / Mangaluru, Karnataka, India) is?
What is IXE
This dedicated team cover everything to ensure a quick, safe and smooth turnaround. This service are on call 24/7 to assist our airline customers with all their operational requirements.
What is Flight Operations and Dispatch
The 3 V's of communication
What is Vocal, Verbal, and Visual
The basic document governing Sharjah Aviation Services Operations which contains all operational policies, systems, processes, procedures and/or plans necessary for Company Ground Operations Personnel to perform their duty safely in ground operation, cargo handling and in passenger handling.
What is the Ground Operations Manual
A passenger is accepted and receives boarding passes for the outbound flight as well as for one or more onward flights. What type of check-in is this called?
What is through Check-in
The airport serving Assiut (also spelled Asyut) in Egypt. It's mainly domestic/regional airport.
What is ATZ?
Joint venture ground handling company owned by Sharjah Airport Authority and AirArabia and provides passenger and ramp handling support and cargo hubs. When was SAS established?
Established 1st May 2007
The 4 A's of apology
What is Agree, Apologize, Act, and Appreciate
This International convention created in 1929 which regulates liability for international carriage of persons, luggage, or goods performed by aircraft for reward.
What is the Warsaw Convention
In this airline agreement, two or more airlines share the same flight under their own flight numbers.
What is Codeshare Agreement
Largest Airport in Tajikistan, known as Dushanbe International Airport
What is DYU?
The five (5) values of Sharjah Aviation Services
What is Innovation, Honesty, Flexibility, Commitment, Integrity
The basis of saying 'no'
What is:
Safety and security requirements
Government rules and regulations
Legal complications
Financial costs
Unnecessary burden to colleagues
The Passenger and Baggage handling topics can be found in this chapter of SAS Ground Operations Manual
What is Chapter 1 and Chapter 2
A passenger who presents a ticket indicating confirmed seats but on the DCS has no record of the same. Before acceptance, the reservation or confirmation must be re-checked.
What is a NOREC passenger