Customer Services
This is the time period customers have to do a return or exchange? 2 part
What is 30 days and 90 days?
We offer these 3 different payment options in this order
ESA is an acronym for
What is an Extended Service Agreement?
This is the age an infant needs to be to get pierced
What is 2m/8Weeks?
The acronym IDPOPS
What is Training Technique: Introduce, Demonstrate, Practice, Observe, Provide Feedback, Summarize?
A customer would like to pay $250+ with a personal bank credit card. We protect their purchase using a particular tool
What is a credit card checklist? /pink slip
The minimum monthly payment for a Banter Credit Card
What is 37/70/105? (Spend $1,010, $37 min., $2000 70 min. Spend $3000 $105 min,)
The company expectation for attachment and merchandise %
This is the limit of piercings in 1 day
What is 2 piercings?
3 Uses for the iPad
What is Concierge, Clienteling, Creatable, SConnect, AOS?
A customer would like to exchange 1 item (Different price) they purchased, initially using BOGO. We would like to process through the POS using this markdown
What is Promo Match? (PRO TIP: Use same associate's numbers)
POV: Your customer wants to spent more than their PO limit
What is calling customer service for an increase or split tender?
Progressive 8663190290
Comenity 18665344182
This is the button we use on the POS to redeem an ESA Replacement
What is the Warranty Replacement button?
A toddler verbally refuses to pierce
What is provide a refund
The uses for MyWork
What is company operations and communications? (Recalls, price changes, sign changes, promos, calendar events, policy updates etc.)
Layaways stay within the store and provide the customer with 90 days, with monthly payments, to pay off their total. Their initial payment is what percent of their total
What is 30%?
There is a tool we use to calculate 2% transaction fee, for customers who get deferred interest
What is the digital payment estimator?
https://breadfinancial.my.salesforce-sites.com/NoLoginCalculator?Banter&id=a3RHs00000CLCizMAH
This is the number of days customers have before we redeem/use their ESA in the POS
A customer is not successfully pierced
What is a Misfire
The acronym and use of POW
What is the Performance Objective Worksheet? Store tracking, plan, and bonus
The internet is not functioning on any device- POS or iPads. STS says they cannot repair until days later. This is the tool we use to continue business function
What is a handwritten receipt?
This is the process we under go what a customer would like to "exchange" their leasing items
What is return all items, email the receipt to app@progleasing.com, and have customer reapply for items they want to keep and new items? Same day
This is the price customers pay for an ESA Replacement on items that have increased since then (At purchase their item was $100, its new value is $120)
What is $0? (They do not pay the difference, but have the option to pay for protection on their new chain)
This is the procedure if a customer faints
What is
- Elevate feet
-bring to ground if not already
- provide emergency assistance (security/ambulance if necessary)
-Offer piercing another day with return
-Fill PAR & Injury form
The procedure for flexible fulfillment when you cannot locate an item (BOPIS/SFS/SDD)
What is
-2nd set of eyes
-Check SXS/Item Lookup
-Partner with Manager- Mysterious Loss Form
-Decline order