Benefits
Insurance begins on this day for new employees
What is First?
These are the two types of Overhead Tickets that are used
What is a Commute Home and General
A tech should do this if they have no diagnosis after an hour
What is Contact Field Supervisor/SM
This is the maximum time before an Injury Investigation must be completed
What is 48 hours
Helios currently services this many States
What is 42
Paternity leave provides this number of paid days
What is 5?
This is the time period of a new employees Probationary Period
What is 90 Days
Technicians do this after each call is completed and before leaving the site
What is contact their Dispatcher or Field Supervisor/Service Manager
All completed Incident and Injury Documentation should be sent to these two Departments
What is Safety and HR
This Leader is a proud ZAG
Who is Andy Trout
Tool allowance beings accruing on what day
What is day 1
A technician's uniform consists of these two items
What is a Helios company shirt and steel toes boots
These three components are necessary to properly document a technician's Work Performed
What is Problem, Cause, Resolution
This program is what Techs with driver safety scores below 80% should review with their Service Manager/Field Director
What is the Score Program
This is the year was Helios was officially established
What is 2023
A technician that is traveling Monday and returning Sunday would receive this total amount of per diem
What is $360
A new employee receives their first performance review at this time
What is 90 days
All repair quotes should be completed in this time frame
What is the Same Day
When a crane is onsite these safety measures should be taken
What is wearing hardhat, high-vis vest, and cone (and/or caution tape) off lift area
This is the Helios's Gross Margin Goal
What is 38%
Bereavement leave for 3 days is provided for these family members
What is Spouses, Children, Parents, Siblings, Grandparents, Mother/Father In Laws, Brother/Sister In Laws
Helios's No Call No Show policy requires these actions Days 1, 2 and 3
What is Service Manager outreach Day 1, Human Resources outreach Day 2, Termination Day 3
“70/7/7” refers to these KPI Goals
What is 70% FTF; 7 WOs completed per tech; 7 days average WO completion
Helios strives to be at or below this target for TRIR
What is <3
Kat started in the HVAC Industry in this Year
What is 1996