!!!Real CSR's of Vermont Jeopardy!!!

General VT-UI

100

Under what circumstances can we add a RTW date? 

* New Application 

* Re-open/Add Claim
* B1/B2 

200

Two Part Question:

What issue is created with backdating request, and how does it effect the claim? 

* 77 Issue 

* This issue will prevent any other issue from being assigned to NMAS 

300

2 Part Question: 

Provide Agent Attestation for the following:
* IQ notes/WS Form 
* UI Application

* IQ Notes/WS Form
- MMS, Agent's Last Name, Agent's First Initial 

* UI Application
- MMS, Agent's Last Name, Agent's First Initial on behalf of [Claimant's full Name] 

400

On which screen can you locate Federal/State Tax withholdings?

13

500

Where can a CLMT locate the B-37 form? (2 Answers) 

* Handbook
* VDOL Website (under CLMT forms) 

VABS

100

Which Screen can Direct Deposit enrollment be located? 

10

200

What screen can you locate general appeal hearing data? 

02

300

TWO PART QUESTION:

Which Screen reflects How the claimant certifies their weekly filings? And what is the identifying number for filing online? 

Screen: 10
 
Online filing: 555

400

What Steps are taken to clear a 53 issue? 

Provide CLMT with Fraud contact information. 

500

2 part Question!

Where can you locate Overpayment data? (must provide 2 screens)

And where would you send the clmt for additional information regarding the Overpayment? 

* 09
* 12
* 14
* 05
PIU 

Adjudications

100

What Time frame do we Provide for Adjudications? 

No Time Frame 

200

What issues would delay issues being assigned to NMAS? (4 answers) 

* 85
* 53
* Not certifying Weekly claims
* MI

300

What Programs are available for Covid related scenarios? 

NONE 

400

What is a 70 issue? 

Educational Contract:

* a 70 will be created every time a claimant reopens and there is a educational contract detected from any previous employer located in the 18 months. 

500

Use your best De-escalation technics!
Must Provide 3! 

Review CLMT handbook
Refer to Website
Adjudication Scripting
Refer them to additional resources for more immediate needs

Bonus: There arent any sups lol 

Weekly Certifications

100

What information is needed for a Weekly Cert? 

* A&A Status
* Wages
* Hours
* WS Requirements (if applicable)

200

How would you report the following:

35.6 hours with $467.97 in wages 

Hours: 36
Wages: 46797

300

What issues should not be reported on ZZ/Z9? (must provide 3) 

* Remuneration
* Separation reasons
* VA Allowance
* Back Pay award 

400

What is different between ZZ and Z9? 

* ZZ = 2 weekly Certs
* Z9 = 1 Weekly cert 

500

What is a Transition week? 

A week that falls between two benefit years that have consistent filing in the previous year. 

Expert

100

Explain "Wheeler status". 

An Active issue (on 02 screen) usually stops all payments, However a wheeler Issue will still pay out while the claim is under review. 

200

Where can you locate the employers response to separation reason?

04

300

81 Issues:

What causes this issue to accrue? (must provide at least 2 reasons) 

* Earned wages, but failed to report on filing
* Last day work different from Employer's reported last day work
* VABS is weird 

400

Explain the Screen shot of appeals on 02 screen! 

Answer: 

CLMT appealed 3 times:

• 1st time was denied and resolved as voluntary
• 2nd time was affirmed and sustained with first judgment
• 3rd time was dismissed VDOL chose not to see the appeal again

500

What screen can we locate the specific dates VDOL reached out to an employer regarding wages? 

25