GLS
What is the other name of GLS?
Siebel or OneGov
What licence types can I search in AMANDA?
Conveyancer, renewals class 1 and 2, COR
When is the conveyancer licence needed?
To do certain legal work
True or false. We must complete POI prior to releasing the licence information.
True
How would you navigate to the licence information?
Services – Categories - Property & Real Estate and then Launch platform for Fair Trading Property, Business Licensing and Tattoo Transactions
True or false. We can update customer details in AMANDA.
False
What is the current processing time for applications?
30 business days
What is the POI for individuals licence holders?
Three of the following: full name, DOB, mobile number, email address, full primary address, full residential address
What tab should I select to view the correspondence sent to the customer?
The Activities tab
When completing POI, what tab should I navigate to cross reference the information?
People/Organisation tab
You need a conveyancer licence to do conveyancing work unless you are.....
Legal practitioners, incorporated legal practices or solicitor corporations
Can we release the LIC details to the Director of the Corporation?
Yes, but only if we have verified him
I need to update the email address for a customer. How can I navigate to this section in GLS?
Navigate to the Individuals tab
What is the difference between Parent and Children folders?
Children folder = transaction
Parent folder = authorisation
Under what conditions is a corporation eligible to hold a corporation licence?
Only if the Secretary is satisfied with certain conditions
Can we speak to a customer who calls on behalf of another person?
Yes, but only if we first obtain verbal authority from the licence holder and complete the POI