Show:
Sales 101
Voice Inflection
DISC Mastery
This & That
Front Desk Skillz
100

Focus on these instead of features during presentations.

What are benefits

100

Using this inflection can indicate excitement or enthusiasm.

What is upward inflection

100

This patient hates to waste time.

What is a dominant personality.

100

Oftentimes, conversations with patients can be very heavy.  What question can we ask a patient to check in with how they might be feeling on the inside of their bodies?

What is "What inner movements are stirring up for you at this moment?"

100

This happens when a patient takes over a conversation

What is role reversal

200

This financing company ranks high in approving loans today.

What is Cherry Financing.

200

Lowering your pitch at the end of a sentence can signal this.

What is confidence or finality

200

"But what if this happens or that happens?"

What is a "S" Steady

200

The statement a treatment coordinator can say to stall and gather their thoughts.

What is "let's slow things down."

200

_______, you are on candid camera!

What is smile

300

The timeframe for sending a follow-up card for a hot lead

What is within 24 hours?

300

Bueller...Bueller

What is level inflection

300

Prone to depression

What is a "C" compliant

300

A patient tells you they want a second opinion. What should you say? 

Sherrine will explain :)

300

Never end a call without a? Hint 4 words

What is a firm, committed next step.

400

This active listening technique restates what the speaker has said to confirm understanding.

What is paraphrasing

400

Use this inflection when discussing money or serious topics

What is downward inflection

400

Hand this personality type a mirror and increase the likelihood that you can close the case.

What is an "I" Influencer

400

Dr. Yusef has several credentials listed on your website.  Name one

What is...

  • Master Clinician in Implant Dentistry (gIDE Institute) – Graduated with highest honors
  • Dawson Prosthodontic Mini Residency – Comprehensive occlusion and restorative training
  • Kois Center Continuum – Evidence-based treatment planning and occlusion mastery
  • ORCAA Level 2 All-on-X Program – Advanced surgical and prosthetic techniques for full-arch restorations
400

The #1 piece of information the front desk forgets to ask.

What is  the patient's name

500

This technique involves copying body language, speech, & behavior.


What is mirroring

500

You can add this technique to break up your statement and add drama

What is a pause

500

Makes up 69 percent of the population. 

What is an "S" steady

500

Where did Dr. Yusef attend school?

What is the University of Western Australia

500

Sherrine's biggest pet peeve with the front desk. Hint $

What is discuss money/have financial conversations at the front desk.