Verify
What button on the Customer Service Screen do we use to verify?
Borrower
Where can an EA (Escrow Analysis) be located?
Imaged Loan Docs
What button on Customer Service can a payoff be generated?
Payofd
How do you say Insurance in Spanish?
Seguro
Where can you send the 1098 to a customer through email?
On CS, options, Letters
When a BA calls in regarding a customers loan, what needs to be verified?
BA’s name, Branch #/location, Customers Full Name, Loan number/property address
How is shortage calculated?
Required Balance - the Anticipated/Starting Balance
Can a title company request a payoff?
Yes, if authorization was received.
How did you say Adjustable Rate Mortgage?
Hipoteca con tasa de interes ajustable
Where can you send a 1098 to a customer through mail?
Comments --> Comment header Request Annual Statement (Year)
When an Insurance Agent calls in regarding a customers loan, what needs to be verified?
Callers name, company or Agency name, borrowers full name, property address or full loan number
How is an escrow payment calculated?
Add all the items that are escrowed and divide that sum by 12.
What is the Release Fee on the payoff?
A charge that is requested by the customers county in order to record that the loan is paid in full
How do you say Fixed-Rate Mortgage?
Hipoteca con tasa de interes fija
Where can you find the EOY information on Customer Service?
Other --> EOY
Can an authorize user call in regarding a borrowers mortgage? What can they not and can do?
Yes. They cannot make any changes on the loan but they can receive documents regarding the loan and receive information verbally.
What is a surplus? And when do customers receive a surplus?
Surplus is a refund that is sent to the customer. When an EA is ran and the insurance and/or tax decreased and we collected the higher amount, we refund the difference.
Can a BA receive a payoff?
Yes
How do you say grace period?
Periodo de gracia
When do we send out the EOY?
No later than the end of January
What screen does the representative go to verify the customer?
Contact & Solicitation on right click
If a customer has a shortage and they pay it in full, will the payment go back to their old payment? Why or why not?
No, because we are collecting for they high amount.
What is Per Diem?
It is the interest per day.
How do you say PMI?
Seguro hipotecario privado
NO