Hotel
What are the two prepaid hotel rates ?
Egencia Preferred Rate and Expedia Special rate.
Which two roles can create amend and delete user profiles?
When is the deadline for the approver to approve a flight?
Within 72 hours of the original booking, or until 30min before Ticketing Timeline (TTL).
It is possible for customers to have multiple Egencia accounts. If so where can they link their accounts?
yes-Profile-Account settings
Salesforce is a tool used by Service Delivery for...
internal and external communication (calls, e-mails, call logs, chat, internal comments, task handling)
What is PHD ?
Private hotel database
Can an arranger arrange trips for everyone in the company?
No
You book trip from ARN-LHR-ARN for 2 passengers. How many transaction fees would be charged?
2 fees (as many fees as number of tickets)
Where can I add a frequent flier number for a customer?
Profile page
In Salesforce, where would a TC close a case?
Activity/Communication
Name some filters you can you select when searching for a hotel?
Brand, amenities, property type, hotel class
Why must we ensure we have the correct cost centre information during a booking?
Reporting
Expenses
Security Data
Cost Allocation
A customer calls you to do booking and requests an extra checked in bag. What type of Egencia fee will be charged for the extra request?
None
Where can a traveler contact CRT?
A traveler can't contact them directly. We must fill out the CRT form via the Admin tab on the website.
Are TC's allowed to receive or send Credit card details by email?
False
Could I contact a hotel directly to make changes?
True
Yulia(self-booker only) called to make car reservation for herself and Sebastian (guest), is this allowed?
Not permitted.
Kathy (flexible arranger) calls in to arrange a trip for Lidia (self booker). Whose profile would we take control of to continue with the booking?
Can clients select different validation modes? If so what are they?
Yes-Deny by default & Approve by default
False- English
Which 4 roles can arrange trips for guest travelers?
Flexible arranger
Guest traveler arranger
Travel director
Guest manager
A customer is experiencing technical issues with the website. Where would we raise an incident.
Admin > Contact EGTS
How do we identify out of policy trips on the website. Are TC's able to book these trips for the traveler?
Red flag- Yes