Conversation
Collection order
Casi
BILLM
Electric bill
What is the acct status if customer has requirements
PEND
VA acct pend status order completed
1-3 business days turn off breaker
Payment source location
marh, 3 digits letter, s enter
EDI INPUT
MFCB
DEPBI
Deposit billed
If the customer has to restore services due to non payment what are they?
Actdis
Indiana customer requesting for Budget billing what must they be to get on budget billing?
Can get Amp but must be current
Acct start and close date location
Top of screen beside the acct number
Where is bal due located?
Left side of screen
PADSS
Payment arrangement set up
If the customer paid off requirements and according to there state waited time to have services turned on what is the account status?
NEW
Texas customer disconnected. Reconnect amt $278.00 what must you advise the customer?
To reconnect 278.00 is due and services will be on up to 24 hours from the time payment is received
What is ELE
Electric bill
Tax Id
Mfcx
Billn
Outdoor light non metered
If the customer hasn't paid there bill after being disconnected what is the acct status?
Final
What must we do if the account holder cannot verify the password on the account
Ask the password
Where is the last rate change located?
Useh
What conversation has Medical certificate abbreviation?
Pace
DPCED
Delayed payment charge
If a customer acct has been final for a long time what status are they facing?
CHGOFF
When can a customer from 95 get their refund back?
12 months of consecutive pymts
No of days in a billing cycle
Useh, marh