SPECIAL REQUEST
The bags passengers bring with them on a plane
What is carry on luggage?
A ticket that passengers buy to travel to a destination and back
What is a round trip ticket?
What is Tax Refund?
The SLA for completing a Failed Trip
What is 30 minutes?
This macro is used at the beginning of your shift
What is "macro Ticket taken"?
Bags that are put in the cargo area of the plane, which is inaccessible by passengers.
What is checked luggage?
Section of the plane that offers standard seat size, amenities and services. Least expensive section. Also goes by coach class.
What is economy class?
The amount logged when processing a Flexiperk refund or if you don't know the exact refund amount
What is 0.01?
The status in Travel Desk when a trip requested via TK platform fails.
What is "Booking Failed"?
This tag is used before you go out and needs to be done 5 minutes after your shift.
Area in Travel Desk where you put the information if the client's request are "Subject for Availability" or not guaranteed (even if it had a cost)
What is User Comment?
The process passengers must go through when first arriving at the airport before going through security. Can also be done online.
What is Check in?
This premium perk applies to the whole Trip - any Booking Request within the Trip can be canceled with 90% or 80% refund.
The status in TK Platform (visible to the client) when a trip requested via TK platform fails.
What is "Booking in Process" ?
In Zendesk, the part/area where you need to change before sending your email to the client.
Subject Line/ Title
Contact Reason if a customer requests to add an extra guest, such as a family member or colleague, to an existing double room booking in a hotel
What is "Request - Other" ?
A stop at another airport before reaching the final destination.
What is a layover
The contact reason if the customer was charged by TravelPerk and also by the hotel at the time of their check-in or check-out
What is "Duplicate charge" ?
The percentage when TravelPerk assumes the loss for the price mark up.
What is 5%?
This part should be done concise and complete based on the action done and pending action needed on the case. This must be same in Zendesk and in Travel Desk.
What is "Internal Notes"?
The allowable amount when the customer adds a special request during the booking process
What is 50 EUR?
The airplane a passenger catches after a layover
What is a connecting flight?
After you click the vertical link, where can you click to open the "Add refund" option to log a refund.
Purchase Area/Link
3 tools to investigate if the booking was actually successful. This is where you can search the Traveler's name.
In Travel Desk, the first button that needs to be clicked when adding a confirmed post-booking extra.