Recepcionista

Equipamentos ................

100

Usado para a comunicação externa e interna

Telefone 

200

Usado para destruir documentos importantes ou confidenciais.

Fragmentador 

300

Ferramenta utilizada para unir diferentes tipos de materiais de maneira segura e duradoura

Grampeador 

400

Usado para comunicação eletrônica interna.

"e-mail"

500

Equipamento de extrema importância para qualquer escritório, essencial para o bom funcionamento da instituição.

Cafeteira 

Office duties

100

Responsável pelo café 

Ricardo 

200

Responsável pelo primeiro atendimento.

Jhonatã/Mari

300

Responsável por ações de captação de novos clientes.

Estênio 

400

Responsável pelo som no churrasco

Eduardo

500

Principal responsável da calvície do Fernando 

???????

Office Communication

100

Telephone greeting

What is "hello this is NYFAC my name is"..." how may I help you"

200

if you have to go to the bathroom what should do?

call or ask someone to cover for you

300

When communicating using the L.A.S.T. method "A" stands for

What is "Apologize"

400

What item should the receptionist make sure every driver or matron have before leaving NYFAC.

a NYFAC phone

500

When communicating using the L.A.S.T. method the "T" stands for

What is "Thank"

Receptionist Do's/ Don't

100

you personal Cell phone rings

What is no talking on personal phone

200

Greet guess entering office with  a

What is "with a smile"

300

When at office front desk and you are tired you should not

What is "not fall asleep"

400

If someone outside the agency should request important background information concerning a participant 

What is "confidential consent"

500

If receptionist notice a guess is waiting past their appointment time  he/she should

What is find out the reason staff is running late then reassure guess

Office skills

100

The beginning of every month all individuals should take home two items.

NYFAC calendar and MENU

200

Call comes in for staff

What is dial extension and transfer call

300

How do take down a Guess's message for staff

What is take a note with name ,time,date and message 

400

When using microsoft word one basic skill needed the most is

What is typing"

500

When keeping the office running smoothly and orderly a receptionist should utilize which skill 

What is "organization"