Reception-Austin 230

CLIA

100

What is the required amount for a sample?

Sample is ½ -¾ full

200

How long does your sample sit upright?

30 seconds to 60 seconds

If you exceed 60 seconds you need to dispose of sample and collect a new one. 

300

What does HALL Stand For?

Hemolysis

Air Bubbles ( This should be inspected after collection and prior to usage)

Leakage

Lipemia

400

What actions are required for Red cells on prism?

Clean prism per DOC-000929198 - Cleaning the Refractometer. 

Collect and read a new sample. 

Correct the total protein value and record “Red cells on prism” in the correction comment.

500

What do you do if an error message is received during the reading of Total Protein?

Record total protein value as 0. 

Refer to DOC-000546850 - Reichert - TS-Meter - DSP Handheld 

Refractometer - User Guide - Error Messages to resolve the message. Clean prism per DOC-000929198 - Cleaning the Refractometer. 

If batteries replaced, perform set point CAL and daily control activities per DOC-000926639 - Equipment Activity Grid 

Collect and read a new sample. 

Correct the total protein value and record the unacceptable reason in the correction comment. 

If second sample receives additional error message, remove refractometer from service. Complete screening activities in another booth, or with another calibrated refractometer that has been assigned to the booth.

Applicant Donor

100

Why is a clear donor photo important?

Ensures we are able to identify the correct donor that connects them to their plasma

200

How and when are entries verified?

Verification is completed verbally or by allowing the donor to view the screen with the entered information and are verified prior to selecting Finish

300

What proof of address is acceptable ?

Valid, current picture ID with current address, 

Piece of mail post marked within the past 60 days with donor’s name and address (may provide electronically),

Current lease (may provide electronically), 

Current utility bill (may provide electronically) dated within the past 60

400

How do we process brand new Illiterate new donors ?

Have them watch the video first , create their profile then have them listen to the CD prior to asking their questions.

500

What is the risk of incorrectly assessing an illiterate donor as literate?

The donor may not be able to read or fully understand required documents and health history questions thus putting their safety at risk.

Donor Screening

100

What must a donor remove prior to being screened for identification?

Head Garments, Sun Glasses

200

When is it acceptable to not read the donor informed consent?

NEVER! You should always ensure the donor receives this consent. 

300

What are you looking for during the arm check and What actions are taken if abnormalities are observed?

Bruises, Open Wounds, Signs of self mutilation ( Cuts, burns), Rashes, Needle marks outside of venipuncture scar

Fail arm check and send donor to MSA

400

What is the acceptable weight range and what actions are taken if outside of acceptable range?

Bonus Question: What do you document if the donor weights more than the max acceptable weight?

110lbs - 400lbs

Take Action and defer donor

Bonus answer: Record 1 pound greater than the scale capacity. EX. 401

500

What screening values require the donor to be escalated to MSA, and why?

Systolic BP above 200 or diastolic BP above 120

Pulse is 40-49 BPM ( If no athletic donor note is active)

If Pulse is 135 BPM or greater, DMS will automatically escalate to MSA.

To ensure the donor is not experiencing an event that would require outside medical assistance

Stadiometer

100

What would be documented for a donor who was 24.5 inches tall? Why?

2 Feet 0 Inches, always round down to nearest whole inch

200

What would be documented for a donor who was 23.5 inches tall? Why?

1 Foot 11 Inches and a Donor Height Deferral as the value is always rounded down to the nearest whole inch and iNomi collections require a minimum height of 24 inches

300

What actions are taken for a donor unable to use the stadiometer due to physical restriction?

Answer: Enter 1 foot 1 inch as height value, finalize creation of the Donor Profile, escalate the donor to Medical Staff 

Note: The Height Questionnaire should be left pending until an accurate height has been retrieved via the HCP letter assigned by the MSA

400

If additional height verification is required, and the current “Values Entered Do Not Match” that of a historically recorded value, what actions are taken?  

• Have a second trained employee confirm that the height reading on the stadiometer is accurate.
• If verification of height value does not identify a change from what is recorded in DMS, follow the normal process according to Additional Height Verification Performance Guide per DOC-000994178.
•  A comment will be required to be entered prior to updating the profile. Record “Donor’s previous height is (Xft Xin.) Height change confirmed by (initials of 2nd employee).
• Record the updated height in donor profile 
• Select “Yes” in Assess Height Questionnaire to indicate height changed 
• Resolve questionnaire flags for adding Height Change Investigation note and adding stadiometer equipment ID
• Select “Fail” for the review and take action 

 Send donor to medical staff

500

What actions are taken if the top of the donor’s head is not accessible?

• Instruct the donor to stand to one side of the stadiometer pole 
• Feet and back aligned, stand straight, face forward 
• Instruct the donor to place the headpiece at their hairline 
• Verify that the headpiece is at the donor’s hairline and read the measurement
• Document the height measurement in DMS, rounding down to the nearest inch

Add a General Donor Note stating that the donor’s height was measured at the hairline