Tool is often used to organize a reception desk and manage incoming calls.
What is a phone system?
Phrase is commonly used to greet a guest at the reception.
What is "Welcome to [Hotel Name]?"
This amenity is provided in most hotel rooms and includes toiletries and towels.
Answer: What is a bathroom?
This facility is available in most hotels and provides guests with a place to exercise and work out.
Answer: What is a fitness center?
This role is responsible for managing the front desk operations and supervising Reception desk staff.
Answer: What is a Front Desk Manager?
Document is typically used to track guest check-ins and check-outs.
What is a registration log?
Phrase is used to ask guests if they have a reservation.
What is "Do you have a reservation with us"?
This service is offered in some hotel rooms and allows guests to access the internet.
Answer: What is Wi-Fi?
This service is offered in some hotels and provides guests with a place to relax and unwind.
Answer: What is a spa?
This task involves handling guest complaints and resolving issues.
Answer: What is conflict resolution?
Tool is essential for managing room assignments and occupancy.
What is a property management system (PMS)?
Phrase might be used to offer assistance with luggage.
What is "Can I help you with your bags?"
This amenity is provided in some hotel rooms and includes a mini-fridge and snacks.
Answer: What is a mini-bar?
This facility is available in most hotels and provides guests with a place to eat and drink.
Answer: What is a restaurant?
This duty involves managing and maintaining the cleanliness and organization of the Reception area.
Answer: What is housekeeping?
Device is often used to print guest room keys,
What is a key card encoder?
Phrase is often used to apologize for a delay in service.
What is "We apologize for the inconvenience?"
This service is offered in some hotel rooms and allows guests to watch movies and TV shows.
Answer: What is cable TV?
This service is offered in some hotels and provides guests with a place to hold meetings and events.
Answer: What is a conference room?
This role involves providing information and assistance to guests about hotel services and amenities.
Answer: What is a concierge?
Digital tool helps manage scheduling and appointments at the reception desk.
What is an online booking system?
If a guest requests a wake-up call, the clerk could use this phrase to confirm.
What is "I will set that up for you?"
This amenity is provided in some hotel rooms and includes a safe and secure storage space.
Answer: What is a safe deposit box?
This facility is available in most hotels and provides guests with a place to store their luggage.
Answer: What is a luggage storage room?
This task involves managing and processing guest payments and transactions.
Answer: What is cashiering?