Hotel
If guests are checking out can they leave their luggage? If yes where?
Yes, on the door side of the reception.
What bed type does room 110 have?
A guest walks to us to make a reservation with Le Debut, what do you do?
First show them to the website on their mobile phone, otheriwse try making reservation for them always informing le Debut in advance
If a guest asks for a map where is it located
On the right side of the left desk
Can students leave their luggage with us at the reception?
Usually not, only in special cases
If a guest asks where the nearest supermarket it how would you explain it?
There is Dirk, if you walk straight on the right to the square Mercatoplien it is a red store
What is the sponsor of room 105
Coco mat
Can guests go to Savuer not during breakfast hours?
Yes
What transport mode do we instruct guests to take now due to construction
Bus 18
What is the procedure if a sudent wants an iron
Fill out a form on the white board and leave a deposit of smth valuable
A guest didn't recieve their parking ticket when they drove in the parking what do you do?
Call leonardo through duty phone + ask guest to ring by the gate and they will open it for them
If the guests ask for decaf coffee in their room what should we do?
We can grab decaf pods from the HK trolley
A guest calls regarding their le Debut reservation that they forgot to tell us their wife is pregnant, what do you do?
Check the reservation, add dietary restrictions in the notes of the reservation
What are the options for the guests to pay for public transport?
You can inform them about using their own credit card / we sell four different types of tickets
Can we give paracetamol to all students?
No only to PE's
What do you have to do if the wifi doens't work for an andriod phone?
How many rooms have king sized beds?
12
A guest is vegan, what does that mean for their reservation and our procedure?
We need to inform savuer, make a task to remind them about vegan breakfast
What do we do with students that have appointments with Ms. Janssen?
Ask for reservation, time, reason + nock on door to see if she is available