FAQ/Policies
Where can you find emergency procedure information?
Receptionist binder/ Emergency folder
Where do you find the TV channel guide?
Receptionist binder
"I am calling from Bamboozled company, we have a past due invoice for you. Can I talk to the accounts payable?" Who do you transfer the call to?
Capri!
Where can you find open rooms/street rates?
The census in the receptionist binder!
State came in for an audit and asks for the Policies & Procedure book. Where is it?
Front desk! By the other binders
Jason is not here where do you find the plunger/snake
Any Janitor closet! There are in all of the closets at the end of the hallways.
A resident or guest asks why the ambulance is here what do you say?
I'm sorry I am not allowed to say due to HIPPAA.
Someone asks a question you do not know the answer to. What do you say?
Let me find that out for you!
What is our company mission statement?
Serving You Like Family!
Where is the AED machine located?
In the stairwell going downstairs!
What do you do with mail addressed to residents you don't recognize?
Check the "Forwarding address" sheet and forward the mail if possible. Or shred if a piece of mail we cannot forward
What is the set up fee and what is it for?
$2,000. It reserves the apartment, pays for the nurse's assessment, and any other repairs/fix ups the room may need.
"I can't get my thermostat to work" What do you do?
Ask the CNA's to help or if you have a moment of time help the resident!
Where do you find the bereavement carts?
In the basement! In the big storage room by the elevator
"I was just in my mother's room and noticed a large sore on her leg" What do you do?
Call Kasey or the med techs to go look at it!
You are giving a tour and they ask "What's included in rent?" what do you say?
Care team, emergency response system, local transportation services, housekeeping, recreation activities, all utilities, meals.
What does SHINE mean?
Smile, Be Happy, and Inviting, Notice them, Engage.
The fire alarm is going off - where do you check to see what room has the fire?
Fire panel!
Someone calls to make a reservation in the private dining room. What do you do
Look at the reservation log to make sure it is not booked & fill out the reservation request form for Camila!
How do you describe our building in one sentence
(Almost) Anything works!