Random Questions
What is the database where you find all training modules that you need to complete prior to ending your training?
Workday Learning
Verification, Disclosure, Account status, Assume tad, Build Value, RFD/Probing, Short term Negotiations, Long term Negotiations, Payment, Recap
Call Flow
User, Route, Action Code, and Days Delinquent
History Tab
Numbers, addresses, and extensions
Directory Tab
These accounts must be transferred to DriveTime lower delinquency!
OL01,OD01
Without me there are major consequences. I am one of your five senses. What am I?
Vision
Account summary, Performance, History, Vehicle Summary, Loan Modifications
Vision
Past due ticker, Late Chg Count, NSF Count Life, and Late Charge Count.
Performance
Inbound/Outbound, Skip Research, Impounded vehicle, and stolen vehicle
Templates tab
This is the ticket hub that will allow me to request any documents the customer may need.
DT Concierge
What is the process that all simple interest loans use to set the payment amount in a loan?
Amortization
Company Updates, U-Academy, Ultipro, Now Drivetime, People Directory, DT Social, Employee Experience
Link
Original Maturity Date, Loan Extended, Insurance Amount Past Due, and Time in Loan
Loan Modifications tab
Repair Claims, GPS, DT Concierge, Name Changes, and FAQs
Customer Service Tab
All escalated calls will got to this queue!
Name the system that will help you process a payment for the customer?
Payment Center
Modules, Portfolio, Spreadsheet, Avaya Dailer, Teams, Outlook, Applications
Nesting
Other Account, Status Change Date, Sales Lot, Warranty, Promo Code
Additional Info Tab or Account Info Tab
Complete walkthrough, Snapshots, Modules, PowerPoints, DIY
Training Recaps
Customer will first hear from us through this type of call!
Welcome Call
When you talk to a customer, this system will start it all!
Genesys
Online, 7 Day return, Ally, Vending Machine
Third Party or Carvana
Repair History, CARS, EPORT, Collections Wiki, SR Forms
External Links Tab
Lightbulb, steering wheel, carpool, and balance
Welcome Tab
LoJackGo or Motion GPS