Data Files/Setups
Recon Audits
Auto Householding
FAQs
Transaction Types
100

What is the maximum amount of time Orion can access custodial file data before it is archived?


6 months

100

Which Exclusion table can advisors remove accounts and CUSIPs from exclusion?



New Accounts Center --> Excluded accounts

100

Can you auto household or rep map if we do not receive SSN in the name file?

No

100

Who has access to the ACR (Asset Comparison Report)?


Anybody with access to the recon status app

100

What are appropriate offsets for an Income Reinvested cash transaction?

Div to cash, short term gain to cash, qualified div to cash, etc. 

200

What is the expected timeframe to establish a new Security Benefit feed on the Orion platform?



7-10 business days

200


Where can an advisor go if they want to see which Download Sources are set up for the firm and if data files are being sent for their accounts?



Reconciliation Status --> Recon Status Dashboard

200

When a firm disables auto-householding, new accounts are automatically placed into existing households based on rep mapping.



False

200

What does an account with a Pending status in the New Accounts Center mean?

A newly created account is pending data to be applied

200

What is the definition of a Starting Value transaction type?



It is a placeholder that rolls up all history prior to the inception date of the account.


300

What time does Orion typically receive LPL data files?

5am

300

How often should advisors review the Accts Not Downloading audit?



Daily

300

Name the 3 source settings that impact auto householding

Auto householding, ignore rep verification, always create registration

300

Can an advisor proceed with Trading, reporting and performance if their recon status dashboard position confirmed ration is less than 100%

No, performing any actionable items in Orion before recon is complete can return inaccurate results

300


What is the best definition to describe the Remark transaction?



To serve as a note from the custodian, but does not have an effect on the account


400

Are interface setup times the same for every custodian?

No

400

What is the ACR and how often is it sent to the advisor?

Accounts that have a value, but are not downloading. Sent to advisor every month. Either cancel account or contact custodian.

400

If auto householding is disabled and there is no rep mapping in place, where will new accounts be assigned to?

New HH and new reg under the default rep

400

An advisor needs their QE dashboard signed off asap. Where can you check to see what Orion is waiting on before the analyst can signoff?

SalesForce > Firm's page > Process Tasks > ME/QE Recon SignOff/Monthly ACR & QE Dashboard SignOff tasks


400

Do div to cash/spin off out transaction types have units?

NO!

500

What is the most information that can be included in a name file?

Client Name, SSN, Account Number, Custodial Rep Number



500

How often should advisors review the Inactive Not Zero and Active with Zero Balance audits?




Monthly

500

If auto-householding is enabled, there's an existing registration with a matching SSN, Always Create New Reg is enabled, and Ignore Rep Verification is enabled; where will the new account be householded to?



A new Registration in an existing Household

500

If the advisor updates an address at the custodian, that information is automatically updated in the Orion system

No, they must approve the change under Pending Client Information

500

What are reversal transactions

denotes the reversal or adjustment of a previous transaction. Should NEVER be in a completed status!