Show:
Time Frames
Fees
Eligibility
Red Light Green Light
Miscellaneous
100
35 Days
What is the time frame for the lessee to hit the danger zone and be in recovery?
100
The amount would vary based on the deposit paid and any delinquencies.
What is the deposit fees for returning a vehicle?
100
At this point in time, lessee's only have the Once in a Lifetime opportunity to be partners with Xchange Leasing.
Under what criteria can an Xchange Lessee drive for a different state?
100
By bringing past due balance current.
How can you assist the lessee with avoiding recovery?
100
No, the phone systems are not secure enough to take down Credit Card/Debit Card Numbers. However, if the lessee has pre-loaded their card information themselves, we can verify the last 4 digits in their file to complete a payment for them.
Can we take the physical card number from the lessee?
200
3-5 days.
How long does it take for us to confirm the vehicle has been returned?
200
No fees are given if there is no current delinquencies.
What type of fees are given if the vehicle is returned?
200
30 days of the first due date.
When are the lessee's eligible to return the vehicle?
200
The business alerts in Alfa.
Where can you see if the vehicle is in the recovery stage?
200
False. Orbipay is 5 days behind.
True or false? You will be able to see the payment made in Orbipay 24 hours from the time it was made.
300
Under 21 Days
If the account is in recovery, how many days do we want to get the account back into good standings with Xchange Leasing?
300
Towing fees, impound fees and the past due balance if the lessee wants to be reinstated.
What fees are associated with recoveries?
300
Auto-pay is unavailable at this point in time ;)
When can a lessee sign up for auto-pay?
300
No. We would provide details of our showrooms and authorized dealership locations within their city.
Is the lessee able to return the vehicle to any car lot?
300
Navigate to the notepad in the Live Schedule to find the recovery service number. DO NOT provide the recovery service name. Inform the lessee that they must call to schedule an an appointment to retrieve their belongings.
When the vehicle has been recovered, are we able to provide the address and phone number to the lessee when trying to collect their personal belongs?