Rebates
This team is responsible for obtaining refunds for GAP/VSC products from dealerships in all U.S. States that DO HAVE regulations requiring the refund to be paid to the customer or applied to the customer’s account within a certain timeframe
What is Expedited Early
_____ is a system built for lenders to manage the entire life of a loan.
What is Flex
The use of a ____ or other _____ in the operational work areas is strictly prohibited without express written permission from Human Resources is what policy?
What is Personal Electronic Device Policy
Loves gas station Hot Dogs
What is Yesmine
You are the ____ between GLS and the Dealer
liason, leiason, liaison, liasan, leason
What is liaison
Expedited Early Stage Rebates is 0 to how many days?
What is 120
____ serves as a centralized content management and workflow platform that enables the organization to securely store, manage, and access critical documents.
What is OnBase
What policy assist in providing a ____ work environment for employees and visitors.
What is Safety
Can beat you up with a belt
What is Melanie
I'd be happy to _____ you for dinner
accomodate, accommodate, acommodate, accommadate
What is accommodate
What stage is 121-180 Days?
What is MID
Rebates agents can utilize____ to view and send cancellation letters and view gross refund estimates.
What is F&I
This policy is a corporate directive that specifies how employees should manage their Work Spaces and the Common Spaces when they are away from them and at the end of each work day. This policy seeks to secure information and to improve general organization.
What is Clean Desk Policy
Thinks she's the team nurse
What is Joell
Police
sargent, surgent, sergeant, sargant, sirgent
What is sergeant
The rebates agents begin collections attempts via telephone and email according to timeline, what is the timeline (days) for expedited and regular?
What is expedited day 35, regular day 60
Purpose: To flag and escalate paymentsincorrectly applied to the wrong rebate or dealer account by submitting a ________ work request.
What is Misapplied Payment
What Holidays are missing from this list?
· New Year’s Day*
· Independence Day
· Labor Day*
· Thanksgiving Day
· Christmas Day
What is
Memorial Day and MLK
Leaves keys in ignition to get home quicker
What is Jennifer
Did you ____ your belt? Yes, it was too ____ and fell off.
lose
loose
What is lose, loose
Recoveries team will take to manage the cancellation of ancillary products (vehicle service contracts and GAP insurance) in the event that an account enters in 1 of these categories:
What is repossession, total loss, skip, or is paid off
Purpose: To record attempts to contact providers related to rebates and manage follow-ups efficiently by temporarily removing the rebate from the active queue until the next follow-up date.
What is Logging a Provider Call –Contact Attempt with Follow Up Date
An excused absence occurs when all three of the following conditions are met:
What is
· The employee provides sufficient notice to his or her supervisor,
· Such absence request is approved by his or her supervisor, and
· The employee has sufficient accrued PTO time to cover such absence.
Close ties to LEO (not Santo)
What is Hazel
You must do the assigned work for a class to _____ you. If you do the work, then the class will have an _____ on you.
effect
affect
What is affect, effect