Life Areas
In which Life Area would you include details about Pre-injury role, Employer details & Manager details?
Vocational Life Area
What document is generally required before ACC can pay Weekly Compensation?
A medical certificate confirming the client is unable to work because of their injury (e.g. ACC18 or ACC45
What does WC stand for?
Weekly Compensation
True or False: You should wait until you're completely stuck before seeking internal support
False. Recovery Coordinators are encouraged to seek support early to ensure good client outcomes and sound decision-making
True or False: A client can return to work on reduced hours while receiving Weekly Compensation
True
In which Life Area would you include details about Regular Non-Attendance?
Engagement Life Area
What document is required when requesting a client's clinical notes from their treatment provider?
ACC6300 Authority to Collect Medical and Other Records
What does RTW stand for?
Return to Work
Recovery Team members must refer to this prior as a guideline for seeking support
Recovery Support Decision Tree
What does ACC stand for?
Accident Compensation Corporation
In which Life Area would you record any changes in diagnosis?
Health Life Area
What letter would you send when a client's weekly compensation is ceasing because they are no longer incapacitated for their pre-injury role following a Section 103 decision?
SPD998 Suspension or cessation of entitlement - client
What does DRWC stand for?
Delayed Request for Weekly Compensation
If you're unsure how to interpret legislation or policy on a claim, which internal support should you seek?
Technical Advice
What is the first conversation a Recovery Coordinator typically completes after allocation of a new Supported RTW claim?
The Welcome Conversation
What Life Area would you include Risks or a Vulnerable Indicator?
Cultural Life Area
What document needs to be completed if a client wants another person to have authority to act on their claim?
ACC5937 Authority to Act
What does DOFI stand for?
Date of First Incapacity
Who can provide coaching and guidance to help build your capability and confidence in claim management?
A Practice Mentor
Name one stakeholder a Recovery Coordinator may work with during a client's recovery.
Employer, treatment provider, whānau, or the client themselves
Where would you include what home supports the client is receiving?
Social Life Area
What form is sent to an employer to obtain details of a client's final pay, holiday pay, and termination date?
ACC040 Termination pay information request – employer
What does RAW stand for?
Recover at Work
What forum can you use to discuss complex claims and receive guidance from peers and specialists?
A Recovery Support Panel (or Claim Panel).
What must be established before Weekly Compensation can be paid?
Loss of earnings