OOO Protocol
How many backups do you need to have, when you are OOO?
Only 1
How many hours a day should you be active on slack?
At least 7 (not during your lunch)
What is the role of a backup?
They are on call if a candidate has a question/concern that is time sensitive. If needed, you can ask them to follow up/contact a candidate. They are not conducting PS for you or managing your funnel in your absence.
Why do recruiters show up on the addressable candidates report for PS?
For PS, you do not contact your candidates within 24 hours of them being assigned. Additionally, if you do not contact them for 4 days. For PS candidates, please contact candidates every 48 hours until you reach LM4/a week
How often do you reach out to your partner's candidates?
Once a week minimum
Do you need to identify a backup if you're gone for an appointment/half day?
No, only for a full day OOO
What should your slack status look like if you're at lunch or away from your desk/appointment?
Change your status to reflect what you are currently doing, so if someone reaches out, they know why your response is delayed
Who should you ask to be a backup?
Your partner from PWP, a recruiter that you have a good relationship with, anyone on our team
If I contact my candidates, why am I still on the addressable candidates report?
You must hit left message! That is what determines this report, not the notes in 2.0 or emails or texts. The report is just based off of hitting the LM button.
Am I supposed to do triple threat for PWP?
Always should be :)
How early should you be requesting to be OOO?
Minimum of 2 weeks, via email to all leadership
What should your response time via Slack be?
Please acknowledge (react) & respond to messages within an hour of receiving
How do you handle an unexpected OOO day?
Email all members of leadership in the morning, providing context as to why you are unable to work. Let us know if you have phone screens scheduled for that day (time, name, candidate ID). We will let you know if you need to make up an in-office day.
When do I need to follow up with candidates that are listed on reports?
By EOD that the report was sent
Who qualifies to be on the PWP list?
LM6+ candidates
How do you mark yourself as OOO?
1. Make a calendar invite, marked as all day & free
2. Make the invite for the length of your OOO time
3. Include all leadership + your TAC & CX on the invite
4. Make a calendar invite for just you, marked as busy, to block your calendar
5. Turn on your automatic Outlook response
6. Change your status on Slack
How do you stay active on Slack?
Always having it up on your laptop, in the background while doing other stuff
What's the difference between a planned OOO & an unexpected OOO?
Planned: at least 2 weeks notice
Unexpected: you're sick or unable to work
When I mark a LM, do I have to do my triple threat all at once?
No, as long as you remember to do it. You can text/email in the morning, call in the afternoon, vary it up. It all needs to be done on the same day.
Am I still reaching out to my own candidates?
Yes, just not on the same day as your partner. Communicate & work together
Should you be blocking off your calendar for when you are OOO?
YES! Create a calendar invite for yourself that is 'busy' so candidates cannot schedule with you in calendly. Additionally, you can go in calendly & block your calendar off too
Should you have slack on your phone?
Strongly encouraged, not required. But it does make life easier if you need to reach us outside of working hours :)
When you're inactive on slack, what does that mean?
From a leadership perspective, it shows that you are not working. Your laptop is locked/asleep/not on, and we are unable to reach you
Why do recruiters show up on the addressable candidates report for HV?
If they were not moved to LM1. If you go through the HV prep with them, hit the LM button; you have spoken to them about it.
Candidates who have not been contacted in 6+ days
Candidates who have reached 45+ days
(both in separate tabs on tracker: recruiter versus candidate)
If I get in contact with a candidate, what do I do?
Treat them like your own candidate. Resend link if needed, make notes in 2.0, archive link/deactivate candidate. Just make sure to make notes on your spreadsheet & slack your partner, so they are informed of action taken with their candidates.