AA Purpose, History, & Overview
This single word expresses AA’s purpose.
What is Care?
AA is part of this global airline alliance.
oneworld
The internal term used to describe the team member experience.
TMx
AA’s largest hub.
DFW
This metric measures on-time departures.
D-0 (On-time departures)
The year American Airlines was founded.
1926
The year the oneworld alliance was established.
1999
No candidate should go more than this many business days without an update.
10 days
Name any AA U.S. hub airport other than DFW
CLT, MIA, PHL, LAX, PHX, ORD, JFK/LGA, DCA
This metric tracks arrivals within 14 minutes of schedule.
A-14 (Arrivals within 14 minutes)
AA employs over this many team members worldwide.
130,000+ team members
Name any airline in the oneworld alliance.
American, Alaska, British Airways, Cathay Pacific, Fiji, Finnair, Iberia, Japan Airlines, Malaysia Airlines, Oman Air, Qantas, Qatar Airways, Royal Air Maroc, Royal Jordanian, SriLankan
Name one of AA’s Leadership Attributes.
Caring, Collaboration, Development, Results, Future
This hub most directly connects AA to Latin America.
MIA
This metric measures mishandled bags per thousand customers.
MBR (Mishandled Bags Rate)
This percentage of AA team members are union-represented.
85%+ union-represented
This many destinations are accessible through AA’s alliance network.
900
The name for AA’s culture and community groups
EBRGs (Employee Business Resource Groups)
Name any Airbus or Boeing narrowbody aircraft AA operates.
A319, A320, A321, 737-800, 737 MAX
This cost metric stands for Cost per Available Seat Mile.
CASM (Cost per Available Seat Mile)
Name one of the 8 SLT functional areas.
Legal, People, Communications & Marketing, Government Affairs, IT, Commercial, Finance, Operations
Name all five AA elite status levels—any one earns credit.
Gold, Platinum, Platinum Pro, Executive Platinum, Concierge Key
Name any AA recognition/support program (e.g., Nonstop Thanks, Circle of Excellence).
Circle of Excellence, Nonstop Thanks, Education Foundation, Family Fund
Name one city with an AA heavy maintenance base.
Tulsa, DFW, CLT
This metric measures the ratio of completed flights to scheduled flights.
CCF (Controllable Completion Factor)