Recruitment Travel
Tabling at an event, during lunch, or doing in-class presentations
If not in a meeting, presentation or appointment with a student. Your "accepting queue calls" on ring central is on.
What is answering the phones?
Guiding students through, inquiry, application, acceptance, and enrollment.
What is the enrollment funnel.
Admissions Counselors are expected to set-up 30 minutes before & stay until the end of their event.
What is arriving on time/departure
Being mindful of lunch, travel schedules while maintaining staff in the office.
What is office coverage?
TWU has representatives to assist through the admission funnel in Denton, Dallas, Houston, RGV and San Antonio.
What is an admission counselor?
Wearing a TWU issued top, TWU colors, name tag and following business casual, no jeans or sneakers allowed
What is TWU Dress Code?
"Hi, I don't have an appointment, but I want to speak with a counselor".
Establishing and maintaining professional relationships with High Schools, Community Colleges, and Universities.
What is a Rep?
Utilizing past data to develop tiers, from applications to enrollment within the funnel.
What is territory management?
Part-time staff that supports the office of admissions.
Differentiating between a student that has sought TWU, expressed interested in TWU or shared similarities with TWU.
What is a hot/warm/cold lead?
Researching benchmark institutions to stay on top of current admissions patterns & processes.
What is trends in Higher Ed?
Providing a positive and engaging student experience to all families to enhance university enrollment.
What is customer service?
Visiting students within your territory & developing a professional relationship from inquiry to enrolled to enhance university enrollment
What is connecting and engaging?