Red Pulse Management
Which unit represents our main key user?
INTCOM unit (HR accepted)
Can I create a new folder in Rhythmyx?
Yes, but ...
Being patient (and kind ...;)
What is our priority in term of errors/bug to fix for the next couple of months?
Mobile access & display
You said "specific focal points" ?
Explain / Give examples
Outch ... you lost 200 pts :(
How do I give access to Rhythmyx?
Through MIM
I have been asked to add a link on the "Quick links" page. How can I do that?
We have notifications on Red Pulse. How are they working and how are we going to improve them?
Explain the process in case of publication trouble
Contact Camille
If I am not available: Send a ticket via the ServiceDesk with in cc.
Give information about the incremental which isn’t working
Ask them to restart the RX server
An event isn't clickable on the homepage... what's wrong? and how I fix the problem?
Lucky you! You win 300 pts!
The request is about changing the link to the organizational chart. What should I do?
All teams at HQ have a focal point, do the update only :
- If the focal point is absent and the request urgent
- If the request comes from the field (for a delegation page)
A user called me saying she/he can't create an obituary. How can I help her/him?
Check if the person is an Assitant, HoD, Manager, HRManager or HRPartner. If yes, open access through ACL admin page
- Linkbox are still in draft
- Linkbox are empty (or filled in with expired items)
- Linkbox are in Right Column slot of an announcement Content Type - which doesn't allow linkbox
How is the Top Story carousel working?
Something goes wrong on Red Pulse, what I am supposed to do?
A user asks me if we can insert animated gif on Red Pulse... I find it so old school but that shouldn't be the correct answer... So, how can I help?
Damm it! A user (let's say INTCOM :) expired a page but I can still see it in the Last Published. What's wrong?
Quality control? Okay but .. what does this mean exactly?