RPP Companies
What are our 4 exclusive RPP companies?
CAA, UBER, SKIP the Dishes & Lifeworks
What is a CX?
Customer
I must always be on _____, with my shoulders up being in view.
Camera
How much is a DSC?
$40
How long do cx finance (regular) a device for?
24 Months
MROO?
Municipal Retirees of Ontario (MROO)
What does " BYOD " mean?
Bring your own Device
What type of Customers does Red Wireless deal with ?
RPP- exclusively
What are the 2 types of Financing Rogers offers?
Regular Financing & Save and Return
All of our RPP companies are offered the same plans?
False!
What is one thing a CAA Membership offer?
1.) Emergency roadside service
2.) Member Reward savings
3.) comprehensive insurance (travel and automotive offerings)
What does AAL mean?
Add A Line
Where is Red Wireless Head Office?
Saskatoon, SK
Provide a general explanation of Save & Return
Financing a device over 24 months but need to give the device ( in good working condition ) back to Rogers or I pay the remaining device balance out ( save and return cost) and keep the device.
How much is an E-SIM?
FREE! - the only time we ever use that word
What does " RPP" mean?
Rogers Preferred Program
What is a HUP?
Hardware Upgrade
True or False & WHY
Does it financially benefit the cx to go on Save and return if they want to keep the phone vs just taking it on financing in the first place?
False, because it ends up being the same price at the end of the term due to S&R buy out
Shared & Non-shared
!!DAILY DOUBLE!!!
What is a DSC ?
( double the points)
Device Set up Charge
What do we ask for "proof of" if someone is apart of Royal Canadian Legion (POE)
What is a " NAC"
New Activation
How many days is our return or exchange policy?
15 Days
How long is a BYOD term
Bring your own device term is month-to-month
What does a SIM card do ?
Provides the cx with all their Rogers plan abilities.
- to call, text and use data