TRAINING TECHNIQUES
DEFINE RFQ
WHAT IS RAPID FIRE QUIZZING
GOAL OF TRAINEE ON 2ND FOLLOW
WHAT IS GREET AS MANY TABLES AS POSSIBLE
YOU ARE THE TRAINEES BIGGEST WHAT
WHAT IS BIGGEST CHEERLEADER/SUPPORTER
WHO SHOULD ALWAYS TRAIN ON THE SIGN OFF SHIFT?
WHAT IS THE MENTOR
FINISH THE PHRASE- ONCE A TRAINER...
WHAT IS ALWAYS A TRAINER!!!
THE BEST TIME TO USE RFQ
WHAT IS FOLLOW SHIFTS
WHAT IS ANYTIME DURING A SLOW TIME IN THE SHIFT- HELPING PREP THEM FOR THEIR NEXT TEST
TRAINEE SHOULD DO THIS EVERY TIME WHEN COMPLETING POS PRACTICE
WHAT IS CROSS OFF TICKET ITEMS IN THEIR PACKET TO BUILD HABIT
THE TRAINEE SCORES A 85% ON A TEST, WHAT DO YOU DO?
WHAT IS VERBALLY REVIEW WITH THEM AND NOTATE ON THEIR TEST SCORED 85% 1ST ATTEMPT- VERBALLY TESTED WITH TRAINER TO 90%
WHAT IS THE 1ST THING THE TRAINER SHOULD EVALUATE ABOUT THE TRAINEE ASIDE FROM THEIR TEST?
WHAT IS THEIR UNIFORM!!
DESCRIBE WHAT IT MEANS TO SERVE OPEN FACED
WHAT IS USING YOUR OPPOSITE HAND WHEN SERVING SO YOU DO NOT PUT AN ELBOW IN THE GUESTS FACE
DEFINE PIP & CIP
WHAT IS PRAISE IN PUBLIC, CRITIQUE IN PRIVATE
WHAT DO THE BOLD ITEMS ON THE CHECKLIST MEAN?
WHAT IS TO FOCUS ON AND REALLY DIVE DEEP IN EXPLANATION
ON THE SECOND REVERSE IT IS YOUR RESPONSIBILITY TO LET THE MOD KNOW WHAT
WHAT IS IF THE TRAINEE IS READY FOR SIGN OFF WITH MENTOR OR NEEDS AN ADDITIONAL REVERSE BEFORE THEIR SIGN OFF
GOAL OF TRAINEE ON 2ND REVERSE
WHAT IS TAKE 2 TABLES FROM START TO FINISH ALL NIGHT WITH AS LITTLE ASSISTANCE FROM TRAINER AS POSSIBLE
YOU SHOULD COVER HOW MANY TOPICS EACH EVERY 30 MINTUES?
WHAT IS 3-4 TOPICS TO PREVENT INFORMATION OVERLOAD
DEFINE SANDWICH TECHNIQUE
WHAT IS POSITIVE-CORRECTION-POSITIVE
GOAL OF TRAINEE ON 1ST REVERSE
WHAT IS TAKE 1 TABLE FROM START TO FINISH ALL NIGHT WITH AS LITTLE ASSISTANCE FROM TRAINER AS POSSIBLE
GIVE AN EXAMPLE ON HOW TO MAKE A TRAINEE FEEL WELCOME
WHAT IS REACH OUT TO THEM BEFORE THE TRAINING SHIFT
INTRODUCE THEM TO EVERY PERSON WORKING ON YOUR TRAINING SHIFT
CONTINUE TO CHECK IN ON THEM DURING TRAINING
GIVE AN EXAMPLE ON HOW TO USE PIP & CIP
WHAT IS WHILE ON THE WEAVE- GREAT JOB ECHOING THE ORDERS BACK TO THE GUESTS, ONCE AT BOH POS- NEXT TIME I WANT TO CHALLENGE YOU TO TRY AND UPSELL BY ASKING IF THEY WOULD LIKE TO ADD A HOUSE SALAD BEFORE LEAVING THE TABLE
3 ATTRIBUTES TRAINERS MUST HAVE
WHAT IS KNOWLEDGE, SKILL, & ATTITUDE
WHY DO WE USE OEQ IN TRAINING?
WHAT IS TO GET THE TRAINEE TO THINK INDEPENDENTLY
WHAT IS SOMETHING THE TRAINEE SHOULD DO ON EVERY SINGLE SHIFT
WHAT IS PRACTICE OPENING WINE/DESCRIBING HOW WE SERVE WINE TO A TABLE
3 SKILLS TRAINERS MUST HAVE
WHAT IS AWARENESS, COMMUNICATION, AND FOLLOWTHROUGH
WHAT SHOULD BOTH THE TRAINER AND TRAINEE DO BEFORE THEY RING IN ORDERS?
WHAT IS STOP AND COMPARE ABBREVIATIONS
DESCRIBE CORRECT OPENING RED WINE BOTTLE PROCEDURES AT THE TABLE
WHAT IS PRESENT WINE TO HOST WITH LABEL FACING EX:
Levit8, Cabernet Sauvignon, Sonoma County, 2018
CUT FROM 2ND LIP
POUR 1OZ TASTER TO HOST
POUR 3 OZ TO GUESTS - ELDEST LADY, YOUNGEST LADY, ELDEST MAN, YOUNGEST MAN, HOST LAST- THEN PLACING BOTTLE ON BLACK LINEN