Who Handles It
This team schedules routine specialty referrals
Who is the Referral Management Department
This tab in Epic has the referral orders
What is the active request tab
Which insurance company does not require a prior auth for testing?
What is Medicare(Traditional)
Who is the Chief Consumer Officer?
Who is Lisa Griffin
Blurry vision and eye pain
What is opthalmology
This team handles referrals needing prior authorization follow-up.
Who is the precert/Auth Department
Epic tool used for tracking referral outreach
What are Work Queues 8297 and 8352
When a patient chart has incorrect data, where do you submit info to get this corrected? Ex: Pt is marked as deceased but is alive
What is Data Integrity
AMB
What is Ambulatory
Persistent cough and trouble breathing
What is pulmonology
What department schedules FL pain injections?
Who is the referring pain management office
List of workers comp companies that are in network with UH
What is REX
At what point in the call work flow do you mark a patient as self pay in Epic?
When is after scheduling the appt
AHT
What is Average Handle Time
Paresthesia
What is neurology
This department schedules radiology biopsies
Who is the Interventional Radiology (IR) Department
OBGYN Depo Calender
What is care connector resources tab
What is the hourglass symbol on the future appt tab
What is our Service Level Goal
What is 80%
NM Stress Test
What is radiology
Who schedules skin biopsy’s for neuropathy?
Who is Jeff Antol in the neurology department at 216.844.1429
Most updated inpatient/outpatient insurance auth grid
What is policy stat (Policy Stat ID 17428342)
If a patient has a referral order and it is scheduled outside of the UH system, how do you note that in the chart?
What is schedule externally with appt information
What noise is pumped into the call center to provide background noise?
What is Pink noise
Frequent/Prolonged UTI, after seeing urology/GYN (must have a referral order)
What is Infectious Disease (ID)