External
Where can you see the referral type?
Under the General tab
Internal is from a Christus provider to another Christus Provider.
Incoming is from an outside provider to a Christus Provider.
How do you link a referral to an appointment?
Highlight appt and click assign referral button
right click and assign referral
How long do we defer referrals for?
2 days routine
1 day urgent
What are the 3 work queue's we schedule from?
929-Tyler Specialty
5756- Tyler Primary
815- EMG
What is the referral reason?
Clinical Expertise-18
What should the class for referrals we schedule be?
Consultation
what scheduling status do you use when unable to contact the patient?
Unable to contact-520
How long are referrals good for?
1 year
Where can you find a clinic or departments phone number?
Phone book
Describe and external referral?
A referral going OUT of the Christus system.
Where can you see what was sent over if a referral was incoming?
Media manager.
Name 5 specialties we do NOT schedule for?
Surgery (general, plastic, bariatric, trauma)
Tyler Urology
Infection disease
wound care
Rheumatology
Pedi Endo
Psych/Psychology or Behavioral health
MFM
Who schedules outpatient imaging?
903-606-4700 option 1
How do you generate an unable to contact letter?
Communications-Note-Smart text-double click unable to contact
What do you need to send with an outgoing referral?
Most recent office notes
labs/imaging if available
insurance card/ DL
medication list
When is an insurance authorization required?
With an HMO insurance plan?
What Specialties have scheduling restrictions?
OB-GYN- cannot schedule anything pregnancy related; we must transfer to clinic.
How do you see if the patient has seen a specialist before?
Chart- encounters-filter
Where can you find provider preferences or instructions in EPIC?
The decision tree
Where can you find the fax number to send an external referral?
Referred to/by tab
launch provider on the fly
What 5 specialties allow self referrals?
Cardio
Ortho
Podiatry
Optometry/Ophthalmology
Pulmonary
What is something we ALWAYS need to do when scheduling a patient
run the RTE
How do we obtain an insurance authorization?
Email the consult auth team
What are 3 ways you can get to a referral in EPIC?
Appt desk
Referral entry
pt chart