Room for Me?
This is the largest room category we offer.
What is an Atelier Suite?
These charges should be charged directly to the guest for a BESTAV reservation.
What are all charges?
The Refinery was originally home to what in the 1920s?
Milliners and a prohibition-era tearoom.
True or false: A long-stay guest is anyone who stays for 7 nights or more.
False! A long-stay guest is anyone who stays for 5 nights or more.
DIBLK rate code reservations receive this at check-in.
What is a candle?
There are this many Studio Double Queen rooms on each floor.
What is 1?
When checking out a Hotel Tonight guest, we must confirm that this is in window 1.
What are only incidentals?
The Refinery began welcoming guests this year.
What is 2013?
A problem or recovery guest is labeled this VIP.
What is VIP5?
PKPARK rate code means this.
These rooms have bathtubs.
Select ADA rooms, Select Empire State King rooms, 13, and 15 rooms.
The mini bar posting code is this.
What is 2700?
One of these is not pictured in the lobby carpet:
Millinery tools
Needles
Hats
Sewing machines
What are sewing machines?
VIP14 indicates a guest is this.
What is an SLH member?
Corporate rates have these benefits.
What are discounted rates and waived facility fees?
These Studio King rooms offer a view.
What are 01 rooms on floors 4/5 and 05 rooms on higher floors?
To adjust a posting, you add this to the code number. For example, parking is 3100. A parking adjustment would be this.
What is add 1, 3101?
Winnie's is named after this person.
Who is Winifred McDonald, the original building owner's wife?
VIP10 indicated the guest is this.
What is a repeat guest?
One of these is not a third party booking:
MEHTNEW
MEEXP
DIMETA
MEDAYUSE
What is DIMETA?
I am a guest who is booked in a Studio Queen room. Can I get a rollaway bed?
No! Only Select Studio King rooms, select Deluxe Double rooms, Empire State King rooms, and Atelier Suites can fit rollaway beds.
A prepaid reservation's VCC will not authorize for a remaining balance due. What is one of the first things I can check?
When the reservation was booked! If the reservation was booked before March of 2024, the old Facility Fee applies and this will have to be adjusted.
The name of the historic building home to Refinery now is this.
What is the Colony Arcade Building?
True or false: All SLH reservations receive the same benefits.
False! Benefits vary depending on membership tier.
When setting up routing for a MEBOOKI reservation with a VCC, these charges are added with this code.
What are DEPO, RT, FF, and 1024?