Ways we should communicate with our kiritaki
L-----
Actively listen and you may find our kiritaki end up answering multiple questions
-o-- H---
Home Help > we all know this right!
Aroha
Love
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Unemployment and Income Disparities - Māori unemployment rates are consistently higher than the national average, often double that of non-Māori. This disparity is linked to limited access to education, training, and structural biases in hiring practices
A-- Q-------
Ask Questions - asking the right questions can help us as Kaimahi better services our kaitiaki
M--- M---
Miri Miri
Kiritaki
Client > Customer
Education and Skills Gap: While many Māori are excelling in education and business, others face barriers such as lower formal qualifications and fewer opportunities for upskilling. This contributes to challenges in securing stable, well-paying jobs.
---m---
Promote > discuss additional support they can access that would benefit their rehabilitation process
---g-- M----
Rongoa Māori - the traditional medicinal practices developed among Māori in New Zealand
Kaimahi
Worker > employee
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Housing and Asset Inequality: Māori are more likely to experience housing instability, live in poorer-quality homes, and have fewer assets. This limits their ability to build wealth and achieve long-term financial security.
H-----
Honesty is the best policy - whether its a decline or approval
-a---
Hāpai - Case Management through a Te Ao Māori lens. How we aim to create a relationship of trust with kiritaki Māori who might otherwise be hesitant to engage with ACC. Helps get our kiritaki Māori the supports they are entitled to.
Mōhiotanga
Knowledge > knowing
He----
Health Disparities: Māori communities often face poorer health outcomes due to limited access to healthcare, higher rates of chronic illnesses, and social determinants of health like poverty and housing conditions
R------
Respect - always approach your discussions with tika, pono and aroha (fair/true, honesty and love)
Te -r- -ū----
Te Ara Tūhono - Māori ACC navigation service to help our Māori kiritaki and whānau navigate the ACC system which historically has not been designed to be easy for them to navigate or engage with.
Pātuitanga
The Principle of partnership
We-----
Welfare System Challenges: Māori are disproportionately reliant on welfare systems, which often fail to meet their unique needs. This reliance is compounded by systemic issues like higher incarceration rates and the failure of educational systems to address Māori learning styles