Returns
This is done to a warranty product after it has been returned.
What is send the product back to Jamestown?
(place on the warranty shelf in the warehouse)
The queue where every pool or spa sale initially goes.
What is the Pre-Delivery queue?
This should be completed immediately after selling a pool or spa.
What is the Delivery Checklist?
This is done to a returned product that a customer didn't want.
What is put the product back on the shelf?
(The Purchasing Mgr will add it back to inventory when he processes pending return items.)
This queue alerts the Purchasing Manager to order non-stock or out of stock product.
What is the Special Orders Queue?
Provided to a customer once a deposit has been placed on a Pool or Spa. (May also be used during the pitch.)
What is a Pool/Spa Folder?
This reason is chosen for a damaged product that is being returned.
What is "warranty"?
The queue used when the flag on an order is "Customer Ready"
What is the Delivery Queue?
Removes a Pool or Spa from the "For Sale" List in Evosus.
What is Assign a Serial Number?
This reason is chosen for a non-damaged product that is being returned.
What is "Customer Did Not Want"?
All Sonshine orders go here.
What is the Spa Cover Orders Queue?
The last step when selling a Zagers Virtual Gift Card.
What is email the Sales Manager?
(This prompts the Sales Mgr to add an Account Credit)
This is not needed for an Asia Connection Pump warranty return.
What is a RGA?
(Returned Goods Authorization)
The queue used when a customer does not want to take delivery until the following Spring.
What is the Lay-Away Queue?
The 3 things you need to confirm are 100% correct with a liner when a customer picks it up.
What is pattern, size and serial number?