Cases
Cases are used for....
What is communicating within and between teams.
Our customer calls in to report a damaged package. Identify the first step in processing a claim.
What is request images from the customer?
Large appliances do not qualify.
What is a 10% discount from the advertised sale price.
Vendor Net is used for this.
This is the TTerm platform we use to verify customers.
What is CCD?
The team who communicates with the vendor.
What is the drop ship team?
What is the post office?
When placing an order the customer must be sure this is correct before placing items in their cart.
What is the zip code?
The customer states they are missing a box from their drop shipped order. This is how you answer the customer's question.
What is check the shipping information in Vendor Net for additional tracking numbers?
or
What is note vendor net with a request for additional tracking information?
This is the TTerm platform we use to look up transshipping information.
What is the LGMenu?
The team who communicates with stores.
What is the SFS team?
This pay band should avoid creating a damage claim case and, instead, file the claim in real time.
What is pay band 3.2?
This is the process for cancelling a Home Depot order.
What is call Home Depot or transfer the customer to Home Depot?
This is Ashley Furniture's policy on accepting returned merchandise.
What is, they do not accept returns for any reason.
This is the TTerm platform we use to locate the buying team for a product.
What is Buyer's Workstation?
The customer returned an item to DDDC and the refund hasn't been processed. Solve the problem.
What is submit case to DDDC?
We do this for all freight shipments that are damaged.
What is schedule a pick up?
This is how long Home Depot will accept a return.
What is 48 hours from the time of delivery?
What is contact Marketing Plus.
TTerm requires you to log in using this piece of information.
What is my Y number?
The customer's tracking number says "label created". The item is shipping from a store. Solve the problem.
What is create a case for the store fulfillment team?
We do this for all parcel damage claims over $50.
What is provide a return label?
The advantage for purchasing large appliances through The Exchange/Home Depot partnership.
What is it's tax free?
This is the User Name and password to access the read only Vendor Net portal.
What is VNREADONLY and Readonly32?
This is the sequence used in LGmenu to locate a container's departure date and arrival date.
What is 11 - Enter - 05 - 03