Cases
Cases are created for this.
What is to communicate with fulfillers?
Our customer calls in to report a damaged package. Identify the first step in processing a claim.
What is request images/pictures from the customer?
Large appliances do not qualify.
What is a 10% discount from the advertised sale price.
Vendor Net is used for this.
This is the TTerm platform/system we use to verify customers.
What is CCD?
The team who communicates with the DSCO vendors.
What is the drop ship team?
Photos should be sent to this email address.
What is Exchangecutomercare@aafes.com?
When placing an order, the customer must be sure this number is correct before placing items in their cart.
What is the zip code?
The customer states they are missing a box from their drop shipped order. This is how you answer the customer's question.
What is check the shipping information in Vendor Net for additional tracking numbers?
or
What is note vendor net with a request for additional tracking information?
This is the TTerm platform/system we use to look up transshipping information.
What is the LGMenu?
The team who communicates with stores.
What is the SFS team?
Receipt Expected should be selected on these returned orders.
What orders over $50.00?
This is the process for cancelling a Home Depot order.
What is call Home Depot or transfer the customer to Home Depot?
This is Ashley Furniture's policy on accepting returned merchandise.
What is, they do not accept returns for any reason.
This is the TTerm platform/system we use to locate the buying team for a product.
What is Buyer's Workstation?
The customer returned an item to DDDC, and the refund hasn't been processed. Solve the problem.
What is submit case to DDDC?
We do this for all items shipped from D&H?
What is request 7 photos, advise and transfer to the Assist Line?
This is how long Home Depot will accept a return.
What is 48 hours from the time of delivery?
What is contact Marketing Plus.
TTerm requires you to log in using your assigned information.
What is my Y number?
The customer's tracking number says, "label created". The item is shipping from a store. Solve the problem.
What is create a case for the store fulfillment team?
We do this for all parcel damage claims over $50.
What is provide a return label?
The advantage for purchasing large appliances through The Exchange/Home Depot partnership.
What is it's tax free?
This is the User Name and password to access the read only Vendor Net portal.
What is VNREADONLY and Readonly32?
This is the sequence used in LGmenu to locate a container's departure date and arrival date.
What is 11 - Enter - 05 - 03