Procedures & Policies
A grievance is a complaint about the substance, interpretation or application of any agency policy, regulation or procedure. This definition includes any behavior or action by agency personnel directed toward a client.
What is the definition of a grievance?
5 Years
What is how long can a client receive State-Funded Employment services and Matching Grant services?
The purpose of this plan is to provide for the safety of the employees, interns, volunteers, and clients, at all times while in the various LSS/NCA facilities.
What is the Emergency Plan?
Autumn - Director, Communications & Marketing
CEO
Autumn's designated persons
What is LSS/NCA staff able to speak with the media?
90 Days
What is length of R&P services?
1. Receive quality and respectful service without discrimination.
2. Participate actively in your service or case plan.
3. Know the qualifications of the staff who provides you with services.
4. Receive and understand information, instructions, and rules about services and your service or case needs.
What is Client Rights and Responsibilities Form?
These services are “to enhance and extend, but not replace or duplicate, services provided under any R&P Cooperative Agreement”.
What is Matching Grant?
Refuses to leave the premises
Has a weapon
Makes threats
What are examples of a Level 3 agitated individual?
LSS/NCA may release information to parents, children, grandchildren and siblings of deceased clients or deceased former clients.
What is the File Request Form for Relative of Deceased Client?
Virginia uses a light blue folder; Maryland uses a lime green folder with the name, date of entry, and case number on the label highlighted.
What is a minor case file?
"I understand that this material may be used to promote LSS/NCA programs in various publications, public affairs release, recruitment materials, or for other related endeavors."
What is the Media and Photo Release Form?
Individuals or families in which at least one individual is between the ages of 18 and 64 and wants to and is able to work
What is MG eligibility requirements?
The Shed
Where does Hyattsville staff and clients meet if there is a fire in the building?
Is defined as individually identifiable information relating to the past, present or future physical or mental health or condition of an individual, provision of healthcare to an individual, or the past, present or future payment for healthcare provided to an individual.
What is Protected Health Information (PHI)?
Refugees must complete their R&P services and cannot be currently receiving MORA funded programs.
What is Extended Case Management Services eligible requirements?
Examples of this may include additional training for case management staff, discontinuing the use of a community partner.
What is Level 3 of the AAP Policy?
-Some operating costs
-Fairfax and Cafritz
-Volunteer hours spent with client
-Donations to LSS/NCA
-Donated Space
What is counts a match?
The Fire Department
What is the location to met during a fire at the Fairfax Office?
Once approved, clients have the right to be informed of research opportunities and may elect for confidential client information to be released for research purposes.
What is LSS/NCA Research Protection Policy?
An apartment setup, which does not include direct contact with a family.
What is the 3rd tier of the Good Neighbor Program?
The specific purpose of the request and any information regarding the real or potential investigation this will be used for; and
The office and name of the requester and who has authorized this request within the chain of command; and
The exact information being requested.
What is information required by PRM from the FBI to request refugee information?
To be completed prior to employment that will have deductions withdrawn from an employee's salary.
What is the 1040 form?
Do not use rooms with large roof areas for shelter, because these roofs can be collapsed.
What is a tornado?
Clients information is confidential and no one is supposed to share their information. Any request from local or state agency needs to processed through LIRS, and then sent to (this agency).
What is the Department of State's Bureau of Population, Refugees, and Migration (PRM)?
-Rumi Forum events,
-The Immigration Film Festival,
-One Journey,
-VCCI,
-The CFC Census Bureau, and
-Events publicized by the Faith Community Advisory Council
What is public awareness activities? (community engagement events)